Full Stack Developer – Voice Bot & Telephony Automation

Job Overview:

We are seeking a proactive Full Stack Developer with hands-on experience in voice bot development and telephony automation. In this role, you will build scalable backend services and intuitive front-end interfaces, while also integrating voice-based communication systems to automate customer interactions such as feedback collection, support triaging, and engagement campaigns — particularly in Arabic and English.

Key Responsibilities:

• Design and implement full-stack solutions to support voice-based customer feedback systems.

• Develop, deploy, and maintain voice bots using platforms like Twilio, Dialogflow, Amazon Connect, or Asterisk.

• Build RESTful APIs and back-end services to store and process user responses securely.

• Create front-end dashboards to visualize customer feedback and system performance (React/Vue/Angular).

• Implement speech-to-text and text-to-speech features using tools like Google Cloud Speech API, Amazon Polly, etc.

• Handle multilingual voice bot flows, including Arabic script and dialect support.

• Integrate voice automation with third-party systems (e.g., CRMs, databases, ticketing systems).

• Ensure end-to-end system performance, scalability, and security.

Tech Stack Requirements:

Front-End:

• JavaScript, HTML, CSS

• React.js / Vue.js / Angular

Back-End:

• Node.js / Python / Java

• Express.js / Flask / Spring Boot

• REST APIs and WebSocket integration

Databases:

• PostgreSQL / MongoDB / MySQL

Voice & Telephony Tools:

• Twilio Voice, Dialogflow, Amazon Lex/Connect, Asterisk, or similar

• Google Cloud Speech-to-Text, Amazon Polly (Text-to-Speech)

Nice to Have:

• Experience with Arabic language processing in voice systems

• Knowledge of customer service workflows and automation logic

• Familiarity with CRM tools (e.g., Salesforce, HubSpot)

• Experience in deploying applications on AWS, GCP, or Azure

• Understanding of data privacy and telephony compliance regulations

Soft Skills:

• Strong problem-solving mindset

• Effective communicator, especially in cross-functional teams

• Passionate about automation and improving user experience

• Comfortable working in fast-paced environments