Content Publisher

Role: Content Publisher

Location:Remote

Experience – 3 to 5 years +

Role Overview:

High performance team member needed to organize, coordinate and perform digital production activities for various Client websites and other distribution methods as business dictates. 

Work closely with the Producers to update/create websites and internal web tools to make them more efficient. Will also be responsible for creating innovative solutions to web design issues to help make the website more visually appealing and enhance usability.

"Must Have" Experience:

·         Natural curiosity and interest in food, food preparation, meal planning desired

·         Content editing and writing skills desired

·         Inclination towards technology and familiarity with front end and back end coding languages

·         Broad understanding of online content and metadata strategies.

·         Basic knowledge of Adobe Photoshop to edit digital images

·         Proficient with personal computers and in Microsoft Office applications (Word, Excel and PPT)

·         Strong organization skills and  attention to detail

·         Ability to coordinate and prioritize large and diverse workload to meet deadlines

·         Strong problem solving skills. Effective oral and written communication with work teams and other resources to accomplish goals. Excellent interpersonal and team skills

·         Innovative, resourceful and collaborative

Requirements

Key Responsibilities:

Work directly with various stakeholders to make sure the requirements get completed on time.

There needs to be close interaction and collaboration with:

·         Global business teams (Marketing/BX/Core sites/branded sites teams) to gather project requirements

·         Our digital agency partners/SEO partners to customized content generated

·         QA team to make sure all updates are made, and the site is good to go

·         Web hosting team for domain requirements

·         Understand and analyze content to fit the platform

·         Ensure content is updated within timelines and data quality is achieved

·         Check Page Layouts and Review HTML coding to fix issues if any

·         Monitor the teams shared mailbox. Respond to clients on queries or requests. Provide solution to queries or guide the clients. Commit on timelines, allocate requests, and communicate back once work is completed. 

·         Add and Assign projects to the team through JIRA. Ensure completion of the same before / on due date. Maintain ongoing communication with requestor regarding project concerns, any changes in due dates / resource availability, etc.

·         Do Quality Analysis of recipes processed by the team, update JIRA with the feedback and ensure corrective steps are taken.

·         Work as a Subject Matter Expert on the functional domain and support the team for functional queries. Troubleshoot recipe queries on floor and escalate to manager as needed.

·         Proactively problem-solve system, content and digital asset issues. Need to get on calls and email clients/stakeholders whenever required

·         Ensure that the documentation is updated according to changing guidelines.

·         Work on Continuous Improvement (CI) Initiatives focusing on increasing efficiencies and automation wherever needed. Seek opportunities to enhance processes and work flows

·         Communicate improvement feedback to the other team members where appropriate. Establish best practice policies and provide regular updates.

·         Track and report metrics on a regular basis