Offer summary

Qualifications:

Excellent written and verbal English communication skills, Proficiency in property management software and automation tools, Sharp organizational skills and meticulous attention to detail, Basic SEO knowledge and familiarity with short-term rental industry practices are preferred..

Key responsibilities:

Manage guest inquiries and communications to ensure top-notch customer service

Handle administrative tasks, including invoice organization and document management

Create engaging social media content and assist with website updates

Liaise with property owners and maintenance teams while monitoring automated systems.

Job description

This is a remote position.

Schedule:

Work Schedule: Thursday - Monday 9am to 6pm, with 1 hr unpaid break

Client Timezone: GA, Eastern Time (ET)

Client Overview

Join a thriving short-term rental management company in Atlanta’s bustling property market. This innovative business oversees 25 premium furnished properties, offering guests flexible stays from a few nights to several months. With nearly five years of success and poised for expansion, this company leverages cutting-edge automation while maintaining a personal touch in guest relations.

Job Description

As a Property Management Assistant, you’ll be at the heart of a dynamic short-term rental operation, balancing high-tech efficiency with warm hospitality. You’ll manage guest communications, streamline administrative processes, and contribute to marketing efforts that showcase our properties to a global audience. This role offers a unique blend of customer service, property management, and digital marketing, providing an exciting opportunity to grow your skills in the rapidly evolving short-term rental industry.

Responsibilities

Manage guest inquiries and communications from 9 AM to 10 PM, ensuring top-notch customer service
Handle administrative tasks, including invoice organization and document management
Coordinate property logistics, from guest check-ins to maintenance scheduling
Create engaging social media content to boost property visibility and guest engagement
Assist with website updates and basic SEO optimization to enhance online presence
Liaise with property owners, cleaning staff, and maintenance teams
Monitor and fine-tune automated booking and communication systems
Provide swift support for urgent guest issues
Contribute to business growth initiatives and efficiency improvements