Offer summary

Qualifications:

Fluent in Danish (native or near-native level), Intermediate English proficiency, Previous experience in customer service is a plus, Excellent communication and problem-solving skills..

Key responsibilities:

Respond to customer inquiries about product features, orders, installations, and repairs.

Troubleshoot and resolve product issues with professionalism and accuracy.

Manage service requests and escalate technical issues when necessary.

Log all interactions in the system accurately and in a timely manner.

Job description

Remote Customer Service Role in Greece Danish Language

Join a leading international team supporting a premium global brand renowned for quality and innovation. This opportunity is ideal for professionals who are customer-oriented, tech-comfortable, and eager to deliver an exceptional service experience.

Location: Remote (within Greece)

Training Start Date: 16 June 2025
Contract Type: Full-time (40h/week)
Working Hours: Monday to Sunday between 10:00 and 22:00 (rotating shifts)

Role Overview:

As a Customer Support Agent (Danish speaker), you will be the primary point of contact for customers of a premium brand. You will be responsible for providing high-quality support via phone, email, and chat, ensuring a smooth and satisfying customer journey.

Key Responsibilities:

Respond to customer inquiries about product features, orders, installations, and repairs
Troubleshoot and resolve product issues with professionalism and accuracy
Manage service requests and escalate technical issues when necessary
Log all interactions in the system accurately and in a timely manner
Maintain brand standards and contribute to overall customer satisfaction