Offer summary

Qualifications:

Proven experience as a Virtual Assistant or in a relevant role., Experience in verifying insurance eligibility is required., Knowledge of online calendars and scheduling in a healthcare environment is essential., Excellent communication skills and customer service experience are preferred. .

Key responsibilities:

Verify client insurance eligibility and benefit coverage.

Manage scheduling and compliance for client appointments and documentation.

Handle inquiries and explain services offered to clients.

Perform various administrative duties and manage multi-line phone systems.

Job description

Name of Company: New U Therapy Center & Family Services

New U Therapy Center & Family Services is a one-stop-shop, modern, and innovative mental health clinic that offers all needed services for a person to be well and happy within one place for convenience, quality, and time-saving care and coordination.

We are a multidisciplinary, multiplication, and telehealth clinic in the state of California. We are located in the beautiful cities of Valencia, Westlake Village, and Torrance. We are blessed to work with mid to high-income populations, where you can focus on the clinical work in a friendly environment and a beautiful clinic.

Please read more about New U Therapy Center & Family Services here: www.newutherapy.com

Job Responsibilities:
Verifies client insurance eligibility and benefit coverage;
Review scheduled Intakes and Follow-Up appointments on Clinicians’ calendars, smart scheduling;
Review completed packets for compliance for scheduled clients for completed documentation and consent before scheduled visits;
Answers all inquiries and explains all the services offered;
Long inquiries on Referral Tracker, including contact and insurance information;
Contact client or guarantor and advise of financial responsibilities including out-of-network insurance options;
Manage and update client general information and medical insurance changes in the client platform;
Coordinate and enter information for requests for client records and other document requests;
Manage pharmacy and insurance medication prior authorization and refills;
Manages email and mail traffic, and distributes accordingly;
Uploads various documents;
Manages multi-line phone system;
Performs varied administrative and front desk duties for a medical office.
Explain and promote our different mental health services and produce high-conversion
Do customer service and sales

Qualifications:
Proven experience as a Virtual Assistant or relevant role
Verification of insurance eligibility experience is required
Knowledge of online calendars and scheduling (e.g. Google Calendar) in a healthcare environment
Excellent phone, email, and instant messaging communication skills
Excellent time management skills
Solid organizational skills
Knowledge of electronic health records
Have customer service and sales experience
English and/or Spanish-speaking preferred

Rate:
$3.00 per hour

Benefits:
Possible raise of pay
$10.00 per month for internet allowance assistance after 90 days
Additional $20.00 per month for health allowance plus 5-day vacation leave and 3-day sick leave credits (not convertible to cash) if passed the annual evaluation.
Promotions
Teleremote work

Required profile