Manager Sales Support & Operations - United Concordia Dental

Company :

Job Description : 

JOB SUMMARY

This role will oversee a team of 10 Client Benefit Analysts across the country and be directly responsible for the successful execution of large, high-profile implementations.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Manage daily operations, formulating procedures/processes, and planning the use of materials and resources.
• Manage relationships at senior levels with internal and external audiences by creating valued business partnerships, demonstrating business acumen and cultivating an active network.
• Develop appropriate sales solutions giving consideration to increased competition and the changing political environment. Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.
• Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Monitor/Assess performance to make improvements or take corrective action.
• Identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Business, health care administration or related field or relevant experience and/or education as determined by company in lieu of bachelor’s degree.

Preferred

• None

EXPERIENCE

Required

• None

Preferred

• 5 years in a Healthcare, Insurance, Sales, or Sales Operations
• 3 years in a management or leadership role
• 1 year with Medicare products and associated compliance guidelines

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Ability to speak publicly and extemporaneously on a variety of subjects
• Presentation, communication and negotiation skills
• Critical thinking skills
• Strong organizational skills and the ability to meet deadlines
• Creativity and Innovation
• Persistence & Resilience
• Problem sensitivity and ability to recommend effective solutions Influence
• Knowledge of insurance products and terminology

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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