Account Executive, Client Services

Account Executive, Client Services

What You’ll Do

As our Account Executive, your primary goal is to oversee successful implementation of existing client SOWs, coordinate internal and external resources, manage timelines and budgets, and provide day-to-day communication with the clients. You will troubleshoot, remain cool under pressure, and communicate concisely and effectively to keep clients and internal teams informed and organized.

A Day in the Life

Deliverables

• Demonstrate knowledge of therapeutic area of assigned account(s) and competitive environment as well as healthcare regulation implications
• Demonstrate knowledge of agency procedures, identify typical issues, and escalate appropriately 
• Employ ability to modify core product framework plans to form custom project plans
• Evaluates deliverables against Project Briefs
• Show resourcefulness and thoroughness in supporting the development of tactical plans (including budgets and timelines)
• Provide accurate and thorough documentation: status reports, contact reports, timelines
• Own day-to-day tactics and execution within agency
• Synchronize communications between account teams, support teams, vendors, and clients
• Assist with budget development and ensure invoicing is consistent with agreed-upon payment terms
• Keep accurate record of time spent on client work and manages project burn rate
• Assists in project reconciliation and works with accounting to ensure accurate billing

Client Responsibility

• Communicate basic agency recommendations to clients effectively and concisely

Internal Responsibility

• Work with client and internal teams to successfully execute scoped tactics

Other duties may be assigned to help drive deliverables within this role.

What You Must Have

Education and Experience

• Bachelor’s degree
• 2+ years of client services experience 
• 1+ year of agency or pharmaceutical advertising experience
• Working knowledge of digital marketing

Skills and Competencies

• Good working knowledge of pharmaceutical and biotech industries and scientific communications
• Is proactive and results oriented, with a commitment to accountability
• Possesses strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
• Proficiency in MS Office, Adobe, WebEx (or other similar systems)
• Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions
• Strong organizational skills
• Ability to retain and protect confidential client and company information

What You Might Have, but Isn’t Required

• Oncology/hematology experience

• Experience using cloud-based system servers such as Egnyte
• Experience working in a completely virtual environment

Travel Requirements

• Travel within the US and internationally as necessary, based on project, sponsor, and organizational needs (<40% travel expected)

The Team You’ll Work Closest With

You will work closely with your fellow Account team members and report to the Director or Senior Director of Client Services to drive perfect execution of client deliverables.