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Business Analyst

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Bachelor’s degree in business administration or IT-related field, or equivalent experience., 2+ years of experience in IT support, business analysis, or customer relationship management., Knowledge of IAM components such as Identity Governance, Access Management, and SSO/Federation., Familiarity with project management software and advanced Office products..

Key responsibilities:

  • Assess current IAM environments through stakeholder interviews and document reviews.
  • Facilitate meetings to gather business and functional requirements and analyze business processes.
  • Draft and review documentation including use cases, workflows, and analysis reports.
  • Collaborate with IAM architects to create design documentation and develop test plans.

IDMWORKS logo
IDMWORKS SME http://www.idmworks.com/
51 - 200 Employees
See all jobs

Job description

IDMWORKS is an award-winning identity and access management (IAM) solutions firm that has been serving a wide range of sectors since its inception in 2004. As a firm that’s purely focused on IAM, IDMWORKS offers a comprehensive range of services designed to enable enterprises to effectively manage, secure and scale employee and customer access to systems, data, and software applications. This specialized service empowers organizations across key industries, including banking and finance, commercial and retail, healthcare, higher education, and government, to ensure secure and efficient access management.

IDMWORKS has been a pioneer in remote-work for more than 20 years with teams operating across the US, Canada and India. This approach has helped establish themselves as a leader in the field of IAM with their commitment to securing businesses and facilitating seamless interactions between companies, their customers, partners, and employees. This dedication has driven transformative growth in the organizations they serve.

Ready to become an integral member of a tight-knit team of IAM pros with a relentless commitment to delivering amazing customer experiences that create an environment where long-term business partnerships flourish? We anticipate what our customers need, chart a course for their success, and walk alongside them every step of the way. 

Primary Responsibilities:

- Assess the current state of IAM environments and systems by facilitating and participating in interviews with key stakeholders and document review.
- Facilitate meetings with technical and business stakeholders to elicit business and functional requirements and conduct business process analysis.
- Plan, coordinate, and conduct the analysis of client business processes and functional requirements and the preparation of appropriate documentation to communicate and validate the information.
- Review and analyze client and system data to evaluate the strength and usefulness of the data and aide in the design/implementation of IAM systems.
- Draft and review use case, process workflows, analysis reports, requirements documents, and other documentation.
- Work with IAM architects and engineers to assist with creation of design documentation.
- Develop test plans and test cases for IAM solutions.
- Perform document reviews for compliance with standardizes templates as well as checking for spelling, grammar, tone, and consistency.

General Business Responsibilities:
- Communicate status including timely reporting and escalation of issues and risks
- Possess excellent interpersonal, written, and oral communication skills
- Experience working in a team setting and multi-task environment
- Author technical documentation
- Perform other duties as assigned

Position Requirements & Qualifications
  • Preferred Education
  • Bachelor’s degree, preferably in business administration or an IT-related field or equivalent experience
  • PMP, PMI-PBA, CBAP, CCBA a plus

  • Experience
  • Knowledge and hands-on experience with the following IAM components:
  • Identity Governance and Administration, Access Management, SSO/Federation, Privileged Access Management, Enterprise Directories
  • Knowledge of the nine project management knowledge areas:
  • Cost Management, Time/Schedule Management, Scope Management, Risk Management, Human Resource Management, Integration Management, Procurement Management, Communications Management, Quality Management
  • 2+ years of experience in supporting IT, preferably in operations or business analysis
  • 2+ years of experience in information technology in an area related to customer service, customer liaison, customer relationship management or vendor management.
  • 2+ years of experience with requirements gathering and business process documentation
  • 2+ years of experience with IAM administration/implementation experience

  • Knowledge Requirements
  • Advanced working knowledge of project management software (MSFT Project, Trello, Jira, HP PPM, CA Clarity)
  • Understanding of Gantt charting, critical path methods, and project scheduling
  • Advanced working knowledge of Office products including: Work, Excel, Access, PowerPoint, and Visio)

  • Travel 0 up to 10%

  • Physical Requirements
  • Must be able to continually sit at a desk in front of a computer and in meetings
  • Position requires infrequent travel commercially by airplane or car
  • Periodic travel to an office building/client location required
  • Must be able to lift 5-10 lbs. as part of travel or normal job duties
  • Use of a keyboard/mouse and communicate via telephone and/or video teleconference is required.
    • IDMWORKS is a forward-thinking company dedicated to providing top-tier identity and access management solutions. Their comprehensive offerings, coupled with their unmatched industry expertise and proven outcomes make them a valuable partner for enterprises needing to enhance their IAM program.

    IDMWORKS provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, IDMWORKS will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at care@idmworks.com

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Engineering DocumentationBusiness AnalysisCustomer Requirements AnalysisJIRAActive DirectoryProject ManagementMicrosoft ProjectTrelloOffice OnlineCA ClarityPrivileged Access ManagementCBASIC

    Other Skills

    • Multitasking
    • Social Skills
    • Teamwork
    • Communication
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