Sales Assistant

This is a remote position.

About the Company

Our client is a well-established and privately owned provider of educational support and consultancy services. The organisation supports children from nursery age through to university entrance and is recognised for its commitment to quality and tailored academic solutions.

About the Role

As a Sales Assistant, you will serve as the first point of contact for prospective clients making enquiries via phone or email. You will play a key role in creating a positive first impression and will be responsible for accurately capturing client information, understanding their requirements, and ensuring a smooth handover to the relevant internal team members for further follow-up.

Requirements

Responsibilities

• Handle incoming client enquiries through phone, email, and the company website.
  
• Develop a solid understanding of the organisation’s services and communicate their value clearly to potential clients.
  
• Accurately record client details and interaction notes into the CRM system.
  
• Assist existing clients with follow-up queries or additional service requests.
  
• Build and nurture positive relationships with clients to encourage long-term engagement.
  
• Liaise with relevant internal departments to ensure client needs are addressed efficiently.
  

Required Skills

• Excellent telephone and interpersonal communication skills.
  
• Personable, patient, and client-focused demeanour.
  
• High level of accuracy and attention to detail.
  
• Ability to manage and prioritise tasks effectively.
  
• Comfortable using a variety of software tools and CRM systems.
  
• Strong organisational skills and a proactive approach to work.
  
• Willingness to be hands-on and contribute to wider team activities in a dynamic, growing environment.