Senior Director Global Customer Engagement and Strategic Alliances

Overview

The role of Senior Director, Global Customer Engagement & Strategic Alliances will work with the marketing/commercial & medical teams to support the creation and execution of a comprehensive and unified enterprise-wide engagement plan to develop and solidify relationships with HCPs, professional societies (ASTCT, EBMT, COA), advocacy groups as well as support the activities of future commercial strategies.

Essential Functions and Responsibilities

• Implement and communicate a unified, strategic framework for ongoing thought leader development/interactions ensuring consistency in external engagements and internal communication on a global scale. 
• Partner with the VP, Medical Affairs to develop customer engagement strategies ensuring Commercial and Medical Affairs focus are aligned.
• Work collaboratively with cross functional partners (Commercial, Medical Affairs, Corporate Communication, payer teams and other relevant functions) to ensure efficient customer engagement and patient advocacy.
• Support the creation, maintenance and socialization of a cell therapy thought leader and advocacy mapping database/engagement plan to ensure one repository for all TL strategies, tactics & engagements.
• Provide strategic insight and marketplace information to the organization.
• Lead in cross functional planning efforts with Commercial and Medical Affairs for customer interactions at key Global/National/Regional congresses and meetings to support one master plan for customer engagement in the cell therapy space. 
• Support the efforts of global/national educational Initiatives, to include congress planning, Speakers Bureau, and advocacy groups; Attend & support at appropriate regional, national meetings.
• Serve at primary point of contact between Iovance and EU, US national/regional advocacy organizations.
• Assist the US Marketing Teams on the strategic objectives, content and planning relating to TLs and key customer relationships, training and support commercial launches; run point on tactics like consulting/ad boards/special projects for Iovance. 
• Must adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics.
  
• Perform miscellaneous duties as assigned.

Travel – 50% as needed

Required Education, Skills, and Knowledge

• BS degree required; 12+ year pharmaceutical/biotech industry experience.
• Experience with launches hematology/transplant space; sales & hem/onc experience required.
• Additional cross functional, field training, marketing role a plus.
• Exceptional oncology/hematology clinical acumen.
• Excellent verbal, written, interpersonal and presentation skills.
• Ability to identify and foster enterprise level collaborations between internal and external stakeholders.
• Ability to connect and build a bridge between the triad of multiple specialties and key stakeholders. 
• Exemplary leadership & influencing skills.
• In-depth therapeutic and clinical knowledge in hematology/cellular therapy/transplant space.
• Strong ability to work cross-functionally in a dynamic, rapidly evolving environment.
• An established role model of core values and ways of working that inspire high performance culture and engagement.
• Strong desire to build a positive team culture at Iovance demonstrating: Trust, Respect, Collaboration, Communication and Partnership. 
• Big Idea thinking: Ability to problem solve, demonstrate flexibility, and think strategically.
• Planning and organizational skills with exquisite attention to detail and follow up. 
• Orchestrate cross functional resources designed to influence customer behavior.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made upon request to enable individuals to perform essential functions. Please contact Human Resources to request accommodation.

Physical Demands and Activities Required

• Must be able to remain in a stationary position standing or sitting for prolonged periods of time. 
• Must be able to move about inside an office and exert up to 10 pounds of force occasionally or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must have visual acuity to perform activities such as: preparing and analyzing data and figures, viewing a computer screen, and extensive reading.  
• This position requires repetitive motion, substantial movements (motions) of the wrist, hands, and/or fingers.
• Must be able to communicate with others to exchange information.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Work Environment

This job operates in a professional workplace or remote office environment and requires standard office equipment and keyboards. Employees who work remotely are expected to maintain their workspace and environment safely and free from safety hazards.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Iovance is committed to cultivating and offering a diverse and inclusive work environment. As an equal-opportunity employer, our employees and applicants will be considered without regard to an individual’s race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. If you need assistance or accommodation to apply to one of our opportunities, please contact careers@iovance.com.

 By voluntarily providing information and clicking “Submit Application”, you explicitly consent to the collection and use of your personal information for the purposes described above and in our Candidate Privacy Notice. 

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