Offer summary

Qualifications:

Strong critical thinking and problem-solving skills., Proven customer service and communication abilities, both verbal and written., Familiarity with Office Suite, Windows OS, and general computer use., Experience with basic accounting concepts and QA testing is a plus..

Key responsibilities:

Deliver high-quality customer support through effective case and call management.

Take ownership of support calls, ensuring timely follow-ups and resolution.

Troubleshoot and test issues across various software versions to resolve client concerns.

Educate clients to improve their user experience and build product loyalty.

Job description

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

Join Our Team as a Support Services Representative!
Are you passionate about helping people and solving problems? We’re looking for a dynamic, full-time Support Services Representative to join our Retail Furniture Inventory Management Software division.

In this customer-facing role, you’ll be the friendly voice our clients rely on for support, guidance, and solutions. As part of our fast-paced Call Center Support Team, you'll play a key role in delivering exceptional service and creating a positive experience for every customer interaction. The successful candidate will have a proven ability to be self-motivated and perform effectively under minimum supervision. This position requires a person who takes pride in the commitment to their customers while exercising a high degree of professionalism.

What a day in the life looks like:
•   Deliver high-quality customer support through effective case and call management.
•   Take full ownership of support calls, ensuring timely follow-ups and resolution.
•   Troubleshoot and test issues across various software versions to resolve client concerns.
•   Collaborate with team members to identify root causes and implement solutions.
•   Conduct thorough QA testing of RETAILvantage software before release dates.
•   Educate clients to improve their user experience and build product loyalty.

What you bring to the team:
•   Strong critical thinking, problem-solving, and troubleshooting skills.
•   Proven customer service and communication abilities, both verbal and written.
•   Comfortable with Office Suite, Windows OS, and general computer use.
•   Adaptable, organized, and able to thrive in a fast-paced, deadline-driven environment.
•   Self-motivated team player with a desire for continuous learning and improvement.
•   Experience or familiarity with basic accounting concepts, accounting software, and QA testing.

What we do for you:
•   Work in fast-paced and dynamic environment, with international clients and colleagues
•   Access to competitive Medical, Dental and Vision insurance
•   The option to enroll in 401K matching program
•   Flexible Time Off, 12 days paid holidays and 1 day of volunteer time per year
•   Fun, casual, and flexible work environment

Base Salary 45K
This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during the interview process, the candidates’ range and depth of experience, business and market financials and internal pay parity. *This role comes with an additional bonus commensurate to the level of the role in the organization.

#LI-DC

#Remote

Why join us?

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We believe the future is better when supply chains work better.

We are an equal-opportunity employer and committed to inclusion in the workplace.

At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com

Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.