Offer summary

Qualifications:

1 to 3 years of customer service experience, Strong decision-making and problem-solving skills, Effective communication skills with a service focus, Ability to manage multiple tasks and maintain accuracy..

Key responsibilities:

Handle inbound claim inquiry calls and emails from customers

Provide guidance on claim handling procedures and document all interactions

Collaborate with team members to enhance customer experience

Identify service opportunities and suggest improvements.

Job description

Overview: 

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Claims Service Representative I. The ideal candidate will be a highly motivated individual with the drive and desire to make significant contributions to the success of SageSure Insurance Managers Claims Service. The Claims Service Representative I will provide informed and knowledgeable answers to policyholders, agents, and other customers seeking assistance.

What you’d be doing: 

Handle inbound claim inquiry calls and inquiry email requests

Provide credible guidance and assistance to customers seeking assistance with claim handling procedures

Effectively collaborate with team members and business partners to provide a high-level quality experience for our policyholders

Document all calls and related correspondence using SNAPSHEET or other proprietary tools and office processes, document follow-up calls, voicemails, and any other pending service requests

Provide prompt, courteous, and excellent service to internal and external customers always

Identify service opportunities and suggests innovative ideas for improvement

Handle multiple tasks while meeting established service requirements and standards

Act with a sense of urgency and take ownership regarding aspects of call management and escalation of issues

Ensure issues are referred to appropriate areas, leverage internal relationships to ensure efficient issue resolution and involve leadership when necessary.

Other duties and projects as assigned
Ability to work overtime as needed to meet business needs

We’re looking for someone who has: 

1 to 3-years of customer service work experience

Professionalism and accountability

Effective and service-focused communication skills

Strong decision-making and problem-solving skills

Track-record of success in managing multiple, diverse, and concurrent work activities

Acute forward-thinking skills

Exceptional interpersonal skills, emphasis on building rapport

High regard for accuracy and providing top level service

About SageSure:

Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.

SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.

SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.

SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.

Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.

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