Technical Solutions Specialist (AU IT, WFH)

Salary: P70,000-P85,000 (Monthly Package)

Schedule: Monday – Friday (07:00 AM - 04:00 PM PHT)

What are we looking for? 

Skills Required:  

• M365
• Exchange
• Sharepoint
• NOC Background

Nice to Have:

• Microsoft Certification such as MCP, MCSA or MCSE, ITIL, ITSM, etc is a plus but not required

What will you do? 

• Providing a first point of contact for customers through our Service Desk, be that via phone, email or ticket
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with remote troubleshooting
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Submit Timesheets & Expense reports as indicated on their SOPs
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively

Join the awesome team and enjoy these benefits & perks: 

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment 
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) 
• Competitive salary package and annual appraisal 
• Financial Assistance Program 
• Mandatory Government Benefits and 13th Month Pay 
• Regular Company Events, Work Life Balance, and Career growth opportunities 

JOIN CONNECTOS NOW! 

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

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Equal Employment Statement 

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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