Program Manager

We are hiring an Admission Clerk for our growing team!  The Program Manager will primarily be responsible for: 

● Establishing and actively managing effective performance management processes (recruitment,
selection, orientation, supervision, evaluation, and termination) for direct staff members that
achieves desired outcomes and encourages individual development.
● Provides 24 hour management of the facility
● Ensures incident reporting is documented accurately and assists in resolving client issues.
● The Campus Administrator will be responsible for oversight and effective management of all
functional areas of the campus providing client treatment and support including but not limited
to, Clinical, Medical, recreational, safety/security, and physical plant.
● Provides for staff development (i.e., supervision, educational, etc.)
● Maintains an efficient and effective staff schedule that remains within budgetary constraints
● Analyzing and reporting metrics for clinical, medical and peer support services.
● Tracking, executing and reporting data analytics in order to drive accountability and
quality service delivery to clients.
● As a member of the ARC management, actively participate in the overall planning, decision
making and implementation processes for corporate-wide strategies, policies and procedures.
Represent the needs of the site to corporate processes and represent corporate needs to the
site. Effectively collaborates with corporate functions (Clinical, Finance, Human Resources, and
Information Technology)
● The Campus Administrator is responsible for effective management of a budget and ensuring
adequate control measures are in place regarding purchasing and to protect facility assets.

● The Campus Administrator is encouraged and expected to report, without the threat of
retaliation, any concerns regarding Addiction Recovery Care Center/Odyssey, Inc.’s policies and
procedures on persons served/client privacy and any observed practices in violation of the policy
to their supervisor.
● Create and maintain a work environment for employees that is conducive to high productivity
and morale. Establish and maintain effective communication systems with employees. Provide
ongoing employee educational and development opportunities which meet regulatory
requirements and opportunities for growth
● Participate in staff and state regulatory training as required
● Adhere to program policies and procedures while maintaining a professional code of ethics
● Maintain a valid driver’s license
● The Campus Administrator is expected to protect the privacy of all persons served/client
information in accordance with Addiction Recovery Care Center/Odyssey, Inc.’s privacy policies,
procedures and practices, as required by federal and state law, and in accordance with general
principles of professionalism as a healthcare provider.

EDUCATION/EXPERIENCE/CERTIFICATION:
● Bachelor's Degree preferred in the field of business, leadership, or management
● Three (3) years of experience in operational management preferred
● Demonstrated competencies in operations, quality management, staff development and
management, resident and family support systems, community outreach
● Substance abuse experience preferred
● Appropriate State and Federal Clearance
KNOWLEDGE/SKILLS/ABILITIES:
● Knowledge of community health resources that support life improvement in physical, emotional,
mental, and spiritual health, economic security, employment, positive social and family
interdependence and positive cultural identity
● SKilled in crisis intervention and verbal de-escalation.
● Knowledge of Federal, State and Municipal laws and/or regulations that regulate the treatment
of alcoholism and drug addiction, mental health and homelessness.
● Excellent communication skills.
● Computer literate with experience in a Windows environment.
● Ability to work independently with minimal supervision.
● Ability to prioritize work- and work-related responsibilities
● Must have ability to interact with staff and persons served/clients in a professional manner.
● Ability to coordinate and manage multiple tasks with attention to detail.
● Ability to maintain confidentiality and handle crisis situations in a calm and supportive manner

● Ability to exhibit professional and courteous behavior, consistent with the ARC mission
statement, when interacting with persons of varying backgrounds and education levels to create
a safe and healthy relationship with clients served

WORKPLACE ENVIRONMENT AND ESSENTIAL PHYSICAL REQUIREMENTS
● Ability to sit and/or stand for long periods of time
● Ability to read detailed health records
● Ability to lift and carry up to 10 lbs.
● Ability to operate computer and other equipment in the office
● Must have sufficient mobility to move around the office and the community

DISCLAIMER:
The information provided in this description has been designed to indicate the general nature and level
of work performed by incumbents within the job. It is not designed to be interpreted as a
comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of
employees assigned to this job. ARC has the sole discretion to add or modify duties of the job and to
designate other functions as essential at any time. The job description is not an employment agreement
or contract.
CERTIFICATION OF RECEIPT AND UNDERSTANDING:
I hereby certify that I have reviewed a complete copy of my position description and understand my
duties, responsibilities and workplace environment as described in the job description. I agree to
perform the duties herein.