A Strategic Advisor on Zillow’s Agent Software and Advertising team is responsible for the revenue growth and retention of a dedicated book of business with our top customer segment. They will build and maintain strong customer relationships by prioritizing deep discovery, demonstrating industry and product expertise and leveraging data and analytics to provide consultative solutions tailored to their customers' business goals. Strategic Advisors have a comprehensive approach to every customer interaction inclusive of detailed account plans and consistently executing on advanced sales methodologies (MEDDPICC / BANT) focused on driving revenue and customer satisfaction through multi-product offerings. They have experience managing large, complex accounts with multiple stakeholders across various product lines. Success in this role requires strong consultative sales and analytical skills, a focus on customer success, and the ability to thrive in a dynamic and team-focused environment.
Key Responsibilities:
Revenue:
Identify and engage decision makers, build strategic customer relationships and drive multi-product revenue growth in your dedicated BoB.
Churn Prevention: Through recurring Strategic Business Revenues and precall planning, understand your customer’s pain points and get ahead of it prior to it becoming a risk to the business.
Account Planning and Pipeline Management: Build detailed Account Plans analyzing all parts of a customers’ business to lay out a monthly, quarterly and annual growth and revenue plan for each account. Understand how to map the whitespace in each account, and drive the sale of additional products while preserving existing revenue from current product usage. Know when and how to engage internal Executive Sponsorship and leverage it ‘before’ it is needed.
Leverage Data: Understand how to leverage and source detailed customer success reporting and present complex analysis and recommendations, customized to the customers’ specific real estate business needs.
Execute consistent Sales Process:
Consistently executes on MEDDPICC or similar advanced discovery framework to establish comprehensive assessment of customer needs, pain points and decision-making criteria, enabling them to most effectively provide solutions and focus on high potential opportunities.
Sales Hygiene and Organization: Consistently maintain up-to-date sales tools, including CRM and APs, with accurate activity information to effectively manage their book and identify areas leadership can help.
Effective Communication: Clearly communicate complex ideas to diverse audiences and articulate internal requests effectively.
Industry and Product Expertise:
Being an industry expert with a deep understanding of our products/services to effectively communicate complex solutions and compelling value propositions to benefit our customers. Proficient in our competitive landscape and market influences that can impact business decisions and can have trusted advisor level discussions with Customers.
Teamwork and Leadership:
Support teammates and serve as the example for the broader organization by consistently meeting/exceeding inputs and outputs, sharing knowledge and information when learned, understanding best practices after trainings and always leveraging them to improve performance.
Minimum six years experience in a full cycle, B2B, sales role, preferably in a complex industry with changing regulatory dynamics or selling a complex product
Have experience successfully achieving a higher quota from fewer Accounts because they understand each Account’s larger business needs, challenges, and opportunities
Experience working with multiple stakeholders on complex sales across multiple products
Experience working diverse customer base within a book of business including SMB, MM and Strategic Accounts.
Strong analytical skills and ability to own bottoms up forecasting
Exceptional business acumen, communication and negotiation skills
Deep understanding of sales processes and methodologies, MEDPICC and Challenger as examples
Travel required-25%, as this role is regularly in the field visiting customer to build trust and strengthen relationships
Real Estate experience preferred, not required
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
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