Job description

MINIMUM QUALIFICATIONS:

Associate's degree or equivalent; 3 years related experience.

JOB DESCRIPTION:

To manage activities for a project or program.

JOB DUTIES:

Process incoming TCHATT referrals, including consents, guardianship documents, and scheduling.
Manage EPIC schedules to ensure accurate appointment scheduling for TCHATT patients.
Verify all patient demographics and enter the information into the Trayt data management system.
Maintain TCHATT referral logs and appointment data.
Answer TCHATT calls while multitasking to schedule appointments and assist callers with their needs.
Serve as an information resource for patients, clinicians, team members, and school personnel by providing accurate information.
Help troubleshoot any issues related to patient appointments.
Ability to manage multiple tasks simultaneously while remaining calm and finding solutions in stressful situations.
Assist in training and mentoring new employees.
Responsible for maintaining a high level of knowledge in patient registration activities.
Proficiency in EPIC.
Provide exceptional customer service.
Demonstrate proficiency in computer applications such as Excel, Word, and Outlook.
Show the ability to work independently.
Complete other program duties as assigned.

SALARY RANGE:

Commensurate with experience.

EQUAL EMPLOYMENT OPPORTUNITY:

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Primary Location

United States-Texas-Galveston

Work Locations

0188 - John Sealy Towers

Job

Clerical & Administrative Support

Organization

UTMB Health

Regular

Shift

Standard

Employee Status

Supervisor

Job Level

Day Shift

Job Posting

May 19, 2025, 8:32:36 AM

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