Offer summary

Qualifications:

Solid experience in customer service, preferably in a technical support role., Tech-savvy with a strong understanding of troubleshooting technical issues., Experience with Unix-based systems, networking, and command-line interface (CLI) operations is a plus., Excellent communication skills in both English and Spanish..

Key responsibilities:

Utilize knowledge of Unix-based systems, networking protocols, and CLI tools to diagnose and resolve technical issues efficiently.

Deliver exceptional customer service by promptly responding to inquiries and guiding users through issue resolution.

Manage and prioritize incoming technical support tickets, ensuring timely resolution within defined service level agreements (SLAs).

Collaborate with team members to escalate complex issues and contribute to continuous improvement initiatives.

Job description

Job summary:
We are seeking a skilled Mobile Hardware Technical Support Level 1 Agent with a background in Unix, Networking, and Command-line interface (CLI) operations. As an integral part of our technical support team, you'll be responsible for providing expert-level assistance to resolve technical issues, ensuring optimal functionality of our products & services.

Compensation and Benefits:

Salary Range: TBA
Permanent Work from Home
Paid Time Off (VL/ SL)
Annual Bonus
Monthly Performance Bonus
Health Allowance

Key Responsibilities:

Technical Troubleshooting: Utilize knowledge of Unix-based systems, networking protocols, and CLI tools to diagnose and resolve technical issues efficiently.
Customer Support: Deliver exceptional customer service by promptly responding to inquiries, guiding users through issue resolution, and ensuring a positive support experience
Ticket Management: Manage and prioritize incoming technical support tickets, ensuring timely resolution within defined service level agreements (SLAs).
Collaboration: Work closely with team members such as engineering, operations, and product development to escalate complex issues, provide feedback, and contribute to continuous improvement initiatives.

Qualifications:

Solid experience in customer service, preferably in a technical support role
Tech-savvy with a strong understanding of troubleshooting technical issues
Experience with Unix-based systems, networking, and command-line interface (CLI) operations is a plus
Strong problem-solving skills and ability to work in a fast-paced environment
Excellent communication skills in both English and Spanish
Ability to manage and prioritize multiple support tickets effectively
Strong collaboration skills to work with cross-functional teams

If you are a tech-savvy and detail-oriented professional with experience in mobile hardware support and bilingual communication, we encourage you to apply and become part of our dynamic team.

Required profile