Offer summary

Qualifications:

High School Diploma or equivalent required; Bachelor's degree in business or finance is a plus., 2-3 years of experience in merchant services or payment processing, preferably in high-risk environments., Proficiency in Microsoft products, especially Excel, is essential., Strong communication skills, both verbal and written, with the ability to work in a fast-paced environment..

Key responsibilities:

Support and provide business services to customers and partners to enhance satisfaction and revenue.

Review agent leads and determine the potential for advantageous relationships for the company.

Coordinate client and partner product implementations, including training and support.

Monitor account performance and recommend enhancements to improve service delivery.

Job description

Exciting Opportunities at Maverick Payments!

Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!

About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.

About the Position:
Reporting to the Director of Partner Success, the Partner Development Associate I provides support and business services to customers and partners, enhancing customer satisfaction and increasing revenues associated with merchant customers solicited by strategic business partners.

Reviewing agent leads and, using independent judgment and discretion, making the initial determination as to whether pursuit of a relationship would be advantageous to Company, using independent judgment and discretion, within Company parameters.
Coordinating and assisting with client and partner product implementations, including, without limitation, training.
Creating relationships with day-to-day account contacts to identify and build trust, confidence, loyalty, and mutual benefit with various strategic partners.
Monitoring account and portfolio performance and reviewing the value of services provided to recommend enhancements and improvements in experience.
Facilitating revenue growth via product enhancements and service promotions.
Handling incoming calls from partners and working directly with external and internal personnel to resolve any complex or novel escalated issues which may arise within the relationship.
Other duties as assigned.

Qualifications:

High School Diploma or equivalent.
2-3 years of experience in merchant services or payment processing.
Experience with high-risk payment processing industry.
Bachelor’s degree in business, Finance, or another relevant field a plus!
Previous experience specific to partner support/partner relations a plus.
Proficiency with Microsoft products including Microsoft Excel
Understanding of Card Brand rules and regulations.
Understanding of various verticals and associated risks.
The ability to work in a fast-paced environment, across multiple groups and Departments.
The ability to listen to others and communicate in an effective manner verbally and in written form.

What We Offer:

Competitive Salary, Bonuses and Incentives.
Comprehensive employer sponsored health, vision, and dental insurance programs.
Paid time off, Paid Sick and Paid Holidays.
401K plan with up to a 3% matching contribution.
Commitment to Career Development and Advancement.
Employee Recognition Programs
Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Pay Range: $30-$35/hr. This position will consider remote work for candidates in the following states: AZ, CA (outside Los Angeles), CO, FL, GA, ID, IN, MA, MD, ME, NC, NJ, NV, NY, OH, PA, TN, TX, UT, VA, WA

Maverick Payments is an Equal Opportunity Employer.

Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.

Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.

Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

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