Offer summary

Qualifications:

1–2 years of experience in a customer-facing or SaaS role., Strong work ethic and attention to detail., Excellent written communication and organization skills., Familiarity with systems such as Salesforce and Google Workspace..

Key responsibilities:

Manage a global portfolio of lower-spend customers to drive product adoption and customer experience.

Monitor customer health and product usage to identify retention risks and growth opportunities.

Support onboarding and ongoing education through self-serve resources and targeted communications.

Collaborate with various teams to improve customer experience and influence product innovation.

Job description

About Secure Code Warrior

We are making the world more secure by changing the way developers write code.

We make increasing a developer's secure coding skills a positive and engaging experience. That makes us the developer-chosen solution. We are successful because we take that human-led approach with our Learning Platform, providing positive skills-based pathways for developers in the language framework of their choice.

Through inspiring a global community of security-conscious developers to adopt this preventive, secure coding approach, our mission is to build the first Developer Risk Platform; pioneer a human-led, people-first solution for security upskilling, eliminating poor coding patterns and common vulnerabilities for good.

Founded in 2015 out of Australia, we are a truly global company with employees all across the globe including Australia, America, Belgium, England, Iceland and more.

About the Role:

We’re looking for a motivated and high-potential Digital Success Account Manager to join our Customer Success & Retention team. This is a role ideal for someone early in their SaaS / tech career who’s eager to learn quickly, make an immediate impact, and grow within the organization.

As a Digital Success Account Manager, you’ll manage a global portfolio of lower-spend customers within our Digital segment, where companies can range in market sizes from Enterprise, Midmarket, Small-Medium Business (SMB), and even Very Small Business (VSB). These customers don’t have a dedicated Customer Success Manager, so your work will be critical in driving product adoption, customer experience, identifying & driving growth opportunities, and supporting renewals and retention.

What You'll Do:

Drive success across hundreds of accounts using digital and traditional engagement tactics (phone, email, and content delivery)

Monitor customer health and product usage to spot retention risks and growth potentials

Support post tech-touch onboarding and ongoing education through self-serve resources and targeted communications

Identify and nurture growth opportunities, working to hit quarterly assigned expansion targets

Identify churn risks and coordinate timely interventions across the SCW team, working to hit quarterly assigned retention targets

Assist with renewal processes and ensure customer retention across the different regions

Collaborate with Customer Success, Renewals, Sales, Product, and Marketing teams to improve the customer experience and share insights from customers to inform internal teams and influence product innovation

What We’re Looking For:

1–2 years of experience in a customer-facing or SaaS role (Sales, Customer Success, Support, etc.)

Strong work ethic, attention to detail, and high sense of urgency to perform at a high level

Excellent written communication and organization skills

Curious, proactive, and eager to grow in a fast-paced environment

Comfortable working with data to guide decision-making and prioritization

Familiarity with systems such as Salesforce, ChurnZero, Tableau, Slack, Google Workspace

Experience supporting customers through tech-touch or digital-first approaches

Interest in SaaS metrics, customer journeys, or product-led growth

Background in customer lifecycle communications or retention strategy

Why This Role:

High-impact role within a dynamic company