Offer summary

Qualifications:

Bachelor’s degree preferred, Great communication skills in English and Spanish, 1 year of international inbound calling experience, Proficient in Microsoft Office and digital tools like Teams and Zoom..

Key responsibilities:

Troubleshoot software and hardware issues via various communication methods.

Collaborate with customers to provide technical advice and recommendations.

Assemble and install computer hardware and troubleshoot operating systems.

Manage customer expectations and ensure satisfaction through effective engagement.

Job description

This is a remote position.

The Land Terra team is in need of a Technical Support Associate who will become a strong contributor and make a difference. In the Technical Support role, you will be responsible for providing multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.

RESPONSABILITIES

Troubleshoot customers’ software application and/or hardware issues via email, telephone, remote access, and diagnostics.
Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
Assemble, install and troubleshoot computer hardware, laptops, and notebooks.
Install, maintain, and troubleshoot operating systems, and computer applications.
Troubleshoot network and connection issues related to internet, Intra-Net & VPN.
Manage customer expectations regarding estimated response times
Go the extra mile to engage with customers, solving their issues and ensuring satisfaction.
Drive the highest standards of ethical behavior for themselves and all involved in the service provided.

Requirements

Bachelor’s degree preferred
Great communication skills (written and oral) in English and Spanish
Must have international Inbound calling experience - 1 year minimum
Ability to multi-task, prioritize, and meet timelines on deliverables
Proficient in Microsoft Office and Digital Tools such as Teams, Zoom, and Google Tools
Driven and self-motivated individual able to perform tasks with minimal supervision
Knowledge of American culture and geography
Positive and proactive attitude
Self-starter, sense of urgency, works well under pressure, ability to work in fast-paced environment
Sense of professionalism and ability to develop relationships
Strong attention to detail
Ability to handle and maintain confidential information
Ability to follow instructions and performance guidelines