Offer summary

Qualifications:

1–2 years of experience in operations, administration, or customer support, preferably in healthcare., Highly organized and detail-oriented with the ability to manage multiple tasks., Strong communication skills across various channels like email and Slack., Experience with support or ticketing systems such as Zendesk or Salesforce is required..

Key responsibilities:

Serve as the primary contact for practice owners, addressing inquiries and providing updates.

Respond to support tickets within defined service level agreements (SLAs).

Conduct regular audits related to authorizations and operational compliance.

Collaborate with internal teams to resolve issues and maintain accurate provider records.

Job description

About Finni Health:

Finni Health is revolutionizing autism care through innovative technology. We're hiring a Provider Success Associate (PSA) who will play a key role in ensuring ABA practice owners have a smooth, successful experience from onboarding through ongoing operations.

As a PSA, you'll be the front line of support for our providers, managing credentialing steps, responding to support tickets, and maintaining accurate records and workflows. You’ll collaborate closely with our Provider Success Managers and cross-functional teams to solve problems and keep things running smoothly. This is a high-ownership, customer-facing role with a clear growth path to the Provider Success Manager position.

What You’ll Do

Serve as a day-to-day point of contact for practice owners—answering questions, providing updates, and reinforcing workflows.
Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed.
Conduct regular audits (weekly and monthly) related to authorizations, documentation, and operational compliance.
Support the credentialing and contracting process by tracking form completion, verifying documents, and following up on missing items.
Collaborate with internal teams—RCM, Quality & Compliance, HR-Ops, and Product—to resolve outstanding issues and keep provider records current.
Maintain internal trackers and reports to ensure data accuracy and visibility.
Adapt and take on evolving responsibilities as Finni Health grows.

What We’re Looking For

You have 1–2 years of experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment.
You’re highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks.
You communicate clearly and professionally across channels like email, Slack, and Google Meet.
You’re a self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively. Previous startup experience is a plus!
Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required.

Are you a detail-oriented operations professional who thrives in fast-paced environments and enjoys supporting others? Join us in supporting ABA providers!

Required profile