Concierge Services Manager

• 100% workload, remote

ASMALLWORLD is a comprehensive online destination for the modern luxury traveller. The company’s website and app are a hub offering travel inspiration, intuitive networking, and incredible travel bookings all in one place.

The World’s Finest Clubs is part of ASMALLWORLD, a leading luxury travel and lifestyle community focused on experiences, connection and access.

The World’s Finest Clubs offers boutique personal concierge services specialising in high-end hospitality, nightlife, and lifestyle experiences. Our members benefit from personalised support, exclusive venue access, bespoke recommendations, and curated experiences designed to elevate their social and travel moments. With a commitment to excellence, discretion and personalisation, we help our members unlock the finest hospitality experiences wherever they go.

We seek an ambitious, experienced, and service-driven Concierge Services Manager to manage and continuously enhance our concierge offering. This hands-on role focuses on delivering exceptional experiences to our members while supporting the ongoing growth and evolution of the service. The ideal candidate will have a strong background in luxury and lifestyle client services, guest relations, and/or luxury hospitality and the ability to perform under pressure with energy, autonomy, and professionalism.

This role is employed under a consulting contract and is fully remote, with occasional travel to HQ in Switzerland or partner venues.

Main Responsibilities

• Deliver an exceptional, high-touch concierge experience for members.
• Research, arrange, and confirm bookings for restaurants, clubs, events, and other bespoke experiences.
• Consistently provide curated, high-quality recommendations that exceed member expectations.
• Accurately log and manage member requests and updates through the CRM system.
• Coordinate daily concierge operations to ensure service excellence and high member satisfaction.
• Build and maintain strong relationships with trusted venues, agencies and partners.
• Identify and onboard new partners aligned with our brand and quality standards.
• Manage professional communication with members and partners via phone and email.
• Identify opportunities to refine, improve and expand the concierge service offering, including growing into new product/service areas.
• Prepare reports and summaries using Salesforce and Microsoft Office tools to monitor member needs and inform service improvements.
• Collaborate with internal teams to develop initiatives that add value to the member experience.

Requirements

Profile / Competences / Behaviour

• Solid background in hospitality, guest relations, luxury travel, or lifestyle management.
• Previous experience in a concierge or lifestyle management role strongly preferred.
• Proven ability to serve high-net-worth individuals and understand their expectations.
• Excellent communication, organizational, and problem-solving skills.
• Calm, proactive, and solution-oriented, even in high-pressure situations.
• Well-versed in global travel, fine dining, nightlife, entertainment, and luxury hospitality trends.
• Strong digital skills, including CRM systems (ideally Salesforce), Microsoft Office, Databases, etc.
• Energetic, self-motivated, and passionate about learning and growing professionally.

Benefits

Attractive company context

• Dynamic small company where you can move the needle and have an impact.
• Entrepreneurial mindset with flat hierarchies and short decision paths.
• International and fun group of colleagues.
• Remote set up offering flexibility and autonomy.
• Exposure to exclusive venues, premium hospitality partners, and global lifestyle trends.
• Opportunity to shape exceptional experiences for a high-profile, global clientele.
• Access to company privileges and travel benefits as part of the ASMALLWORLD network.