Offer summary

Qualifications:

Minimum 5 years of relevant experience in IT and network support., Proficiency in Office 365 and Azure cloud services., Strong understanding of network infrastructure and security standards like Cyber Essentials and GDPR., Excellent communication skills and proven problem-solving abilities..

Key responsibilities:

Troubleshoot complex technical issues within Windows environments.

Manage and optimize cloud services and network architectures.

Lead infrastructure and cloud project implementations while collaborating with department leads.

Coach junior team members and communicate effectively with clients during outages.

Job description

Are you a skilled IT & Network professional with a strategic mindset and hands-on expertise? We're looking for a proactive and confident engineer to take charge of our IT infrastructure—designing, maintaining, and optimising secure, high-performing systems across our organisation and client environments. If you're passionate about cloud tech, system security, and scalable solutions, this role is for you.

In This Role, You Will:

Troubleshooting complex technical issues within Windows environments
Managing, monitoring, and optimising cloud services like Office 365 and Azure
Designing and documenting robust network architectures
Leading or supporting the implementation of infrastructure and cloud projects
Partnering with department leads to planning long-term IT strategies
Researching and proposing innovative technologies
Regularly testing system reliability and failover protocols
Delivering clear communication to clients during outages or issues
Coaching and guiding junior team members on tools and processes
Aligning with management goals and adapting to operational needs
Adapt your schedule to meet client demands, including occasional evenings and weekends.

Requirements:

Minimum 5 years of relevant experience.

Configuration and implementation of Cyber Essentials and GDPR security standards.
Proficiency in Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).
Experience in network infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s).
Ability to proactively support and collaborate with service providers.
Strong understanding and adherence to industry best practices.
Expertise in Windows Server 2016, 2019, 2022 (including Group Policies, Security Policies, etc).
Experience with Azure administration and implementations.
Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems.
Familiarity with different client builds/imaging.
Excellent customer support, written and verbal communication skills.
Proven ability to problem-solve and find effective solutions.
Work from 08h30 - 17h00 UK time.