Offer summary

Qualifications:

Bachelor’s degree required with at least 3 years of experience in account or client success management., Healthcare experience preferred, with strong consideration for candidates with managed IT, cybersecurity, or cloud hosting backgrounds., Demonstrated ability in client retention, upselling, and cross-selling with excellent communication skills., Strong critical thinking skills to assess complex business and technology challenges..

Key responsibilities:

Act as the primary liaison for assigned healthcare clients, fostering strong partnerships.

Ensure high levels of client satisfaction through proactive communication and responsive service.

Drive account growth by identifying upselling and cross-selling opportunities within existing relationships.

Work with internal teams to resolve issues and enhance long-term client retention.

Job description

Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking an experienced Healthcare IT Account Manager to join our team!

Healthcare IT Account Manager I - Remote

The Account Manager I is responsible for managing a portfolio of healthcare clients, ensuring their satisfaction, and supporting revenue growth through innovative IT solutions. This role serves as the primary point of contact for clients, building strong relationships, understanding the unique needs of healthcare organizations, and aligning our services to enhance patient care, maintain compliance, and improve operational efficiency.

Please note: Candidates must be available to work Central or Eastern Time Zone business hours to align with our team’s operations.

Responsibilities:

Client Relationship Management: Act as the primary liaison for assigned healthcare clients, fostering strong, trust-based partnerships.
Customer Success & Support: Ensure high levels of client satisfaction through proactive communication and responsive service.
Strategic Solution Alignment: Assess client goals and challenges to deliver IT solutions that improve efficiency and outcomes.
Account Development: Drive account growth by identifying upselling and cross-selling opportunities within existing relationships.
Collaboration & Continuous Improvement: Work with internal teams to resolve issues, optimize service delivery, and enhance long-term client retention.

Requirements:

Education & Experience: Bachelor’s degree required with at least 3 years of experience in account or client success management, ideally in growth or retention roles.
Industry & Technical Knowledge: Healthcare experience preferred; strong consideration for candidates with managed IT, cybersecurity, or cloud hosting backgrounds; familiarity with platforms like ConnectWise is a plus.
Client & Communication Skills: Demonstrated ability in client retention, upselling, and cross-selling; excellent communication and interpersonal skills with high emotional intelligence.
Analytical & Problem-Solving Abilities: Strong critical thinking skills with the capacity to assess complex business and technology challenges and deliver effective solutions.
Professionalism & Flexibility: Highly organized and adaptable; able to manage pressure, travel up to 20%, work after hours if needed, and ensure compliance with HIPAA standards.

What We Offer:
For full-time opportunities, we offer:

Work Remotely (unless otherwise specified) with Work from Home Allowance
Competitive pay with discretionary bonus opportunities
Flexible Time Off
Continued Education Reimbursements
Company Paid Health Benefits for employees and family
401k with Employer Match
Mental Health Services
Parental Leave

About DAS:
DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.
As part of our commitment to the privacy of our job applicants, please review the DAS Health Privacy Notice (https://dashealth.com/Employment-Privacy-Notice/) and kindly acknowledge on your application that you have read and understand the policy. By doing so, you demonstrate your commitment to our values and your understanding of how we manage and protect your personal information.

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