Energy Management Project Coordinator

Description

Company Information  FirstService Energy is the energy management and advisory subsidiary of FirstService Residential. As the trusted energy advisor, FirstService Energy aims to improve energy efficiency, lower energy costs, and reduce carbon emissions for all FirstService Residential managed properties. Through energy data analysis and on-site assessments, FirstService Energy is able to identify and evaluate opportunities for energy efficiency improvements. FirstService Energy manages one of the largest energy procurement programs for multifamily buildings which provides our properties with significant annual energy savings.   Experience being part of a high-performing team with a fulfilling career with FirstService Energy.     Job Responsibilities  FirstService Energy is looking for someone with a passion for the energy industry and strong interpersonal skills. This person will need to build great relationships with internal associates and external stakeholders and be able to articulate complex information concisely. This position will primarily focus on building performance standards programs which will include research, communications, administrative, billing, and pre-sales coordination. This position is intended to help drive qualified incoming leads into our programs while analyzing the portfolio for more opportunities.   Roles and Responsibilities:

• Assume full responsibility for all assigned programs, overseeing them from initial development to monthly deliverables.
• Maintain tracking systems for assigned programs including; help desk tickets, email box, survey requests, Microsoft flows. Mondays.com, Click-up, etc.
• Research potential candidates for our programs and follow up with managers and boards as needed.
• Develop and maintain relationships with vetted partners.
• Assist the advisors with manager and board member follow ups as needed.
• Develop and manage monthly communications for program participants using Microsoft flows or other system.
• Work with the accounting team monthly to ensure that projects are billed, and fees are collected promptly.
• Attend and present programs at board meetings as requested.
• Provide sales and billing reports on each program on a monthly basis to leadership team.
• Collaborate with stakeholders to continuously improve our service offerings and outreach.
• Conduct research and inform internal teams on incentive and rebate program opportunities.
• Maintain robust and accurate SOPs for all programs that are assigned.
• Work with the marketing team to ensure promotional materials and program content are updated including up to date data on program statistics.
• Develop and coordinate with marketing teams to coordinate program specific webinars or in person events;
• Evaluate the effectiveness of the programs and services, develop improvement plans based on customer’s feedback and make recommendations as necessary.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Perform any range of special projects, tasks and other related duties as assigned.
• Research regulatory compliance requirements for the portfolio in states and regions as directed.
• Build educational presentations and lead training as directed or requested.
• Build relationships with property managers, vendors, and other stakeholders to assist with the growth of our services.
• Manage and administer all aspects of the NYC LL97 Roadmap program including but not limited to running weekly update calls, scheduling presentations with BOD, proposal /contract delivery, FSPM follow-ups, coordinating with engineers, property managers, BOD, and other stakeholders. Creating and delivering sales pitches, and final presentation review and report findings.
• Assist with acquiring new partnerships in local states and regions.
• Assist with tracking energy projects, communications, applications, and notification on energy projects.
• Manage and lead the NYC LL87 proposal and vendor partnership program.
• Manage and coordinate the BEPS roadmap project and sales program.
• Assist with the development and rollout of the BERDO and BEUDO programs including partnerships, sales, and program management.
• Assist with developing business and sales opportunities in new and existing markets.
• Assist marketing team with content for sales and education purposes.
• Manage daily communication with property management and managing vendor relationships.
• Update pipeline in CRM system while providing weekly and monthly updates to leadership.
• Assist and support energy advisors with various administrative tasks as assigned.
• Work with energy advisor team to build up skills in technical area of energy management.
• Coordinate with data team and compliance teams as needed to provide data to advisors or clients as requested.
• Work with building staff to collect information regarding building systems etc.
• Prepare status reports to accurately describe activities in the field and to monitor progress towards department goals, forecast participation, and the completion of projects and payments.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.

    Supervisory Responsibility  None.    Education & Experience

• Undergraduate Degree (business, sustainability, or another related field);
• 2-3 years of office work experience preferably in a sales, administration, or project coordination role;

   Knowledge, Skills, & Proficiencies 

• Excellent organization, planning, motivation, leadership, and interpersonal skills;
• Critical thinking, complex problem solving, judgment and decision-making ability;
• Excellent customer service skills and strong working knowledge of customer service principles and practices;
• Excellent verbal and written communication skills and ability to communicate effectively with all staff levels and Board of Directors;
• Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills;
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet;
• Ability to prioritize work, meet deadlines and work well under pressure.
• Ability to work with sensitive or confidential information;
• Ability to work well in a team environment as well as independently, be self-driven and have the ability to plan and prioritize business opportunities;
• Ability to apply a comprehensive knowledge of particular field of specialization to the completion of difficult assignments;
• Ability to prepare cost savings analysis;
• Experience describing and documenting project or client requirements;
• Positive, accountable, and quick learner. 

Preferred but not required:

• Experience with third-party software's; EPA Portfolio Manager, EnergyCap, Avid Suite, Monday’s.com and ClickUp
• Experience in working with utility bill data

     Tools and Equipment Used   Computer and peripherals, standard and customized software applications and tools, and usual office equipment.   Physical Requirements and Working Environment This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 30 lbs.   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    Travel  Work may involve travel and/or driving to properties and/or client sites.   Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.