Program Manager

About MSupply TM

mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com.

The Program Manager – Operations will oversee and coordinate a portfolio of strategic projects within our operations division. This role is responsible for ensuring the successful alignment, execution, and integration of key initiatives focused on warehouse logistics optimization, vendor consolidation, safety enhancements, and facility improvements.

The Program Manager will orchestrate cross-functional teams, ensuring seamless collaboration across Operations, IT, Procurement, Facilities, and HR. They will act as a change agent, driving adoption of new processes and ensuring long-term operational success. The ideal candidate has a program-level mindset, balancing strategic oversight with tactical coordination.

Essential Job Duties

Program Oversight & Execution Coordination:

Manages a portfolio of interconnected initiatives, ensuring they align with broader operational and business goals.

Develops and maintains program roadmaps, interdependencies, and risk mitigation strategies, ensuring seamless execution across projects.

Ensures projects are prioritized, resourced, and sequenced effectively, avoiding operational bottlenecks.

Tracks and reports on program-level progress, risks, and key milestones, ensuring leadership has full visibility.

Identifies and escalates program-wide challenges, proactively driving solutions and ensuring stakeholder alignment.

Develops and manages structured integration workstreams, aligning cross-functional teams across operations, IT, finance, HR, supply chain, and customer service.

Change Management & Stakeholder Engagement

Implements structured change management frameworks to drive adoption, minimize resistance, and support teams through operational transitions.

Serves as a trusted advisor to leadership, providing insights on program effectiveness, adoption challenges, and areas for improvement.

Translates high-level strategic goals into actionable programs and initiatives, ensuring operational teams understand objectives.

Influences without authority, fostering collaboration between teams with different priorities and perspectives.

Continuous Improvement & Best Practices

Drives a program-wide culture of continuous improvement, ensuring operational initiatives deliver long-term value.

Benchmarks best practices in warehouse operations, logistics, safety, and vendor management, recommending optimizations.

Ensures alignment with lean methodologies, 5S, and operational efficiency principles.

Other Responsibilities

Ensures proficiency in program management tools and reporting systems to track and communicate initiative progress.

Supports the company’s ongoing transformation and growth, adjusting program strategies to evolving business needs.

Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.

Qualifications

Bachelor's degree in Supply Chain Management, Business Administration, or a related field required.

8 or more years’ experience in program or project management within operations, logistics, or supply chain management.

Proven ability to manage complex programs with multiple cross-functional projects.

Strong background in structured program management methodologies (e.g., PMP, Agile, Lean, Six Sigma).

Strong leadership and stakeholder management skills, with experience working across departments.

Proficiency in program management tools (e.g., Asana, Smartsheet, MS Project, or equivalent).

Familiarity with lean methodologies, 5S, and continuous improvement frameworks is a plus.

PMP, PgMP (Program Management Professional), or equivalent certification preferred.

Strong proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

Physical Requirements

Office / Administrative

7-10 hours worked per day; up to 40-43 hours worked per week

Bending 1-3 hours per day

Lifting / carrying up to 10 pounds 0-1 hours per day

Reviewing documents 1-5 hours per day

Sitting 3-8 hours per day

Standing 3-6 hours per day

Using close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Using fingers, hands, and arms to perform office / computer work 6-8 hours per day

Using hearing to talk, listen, and use phones 1-6 hours per day

Using office equipment - computers, phones, scanners, fax machines - 6-8 hours per day

Walking 3-6 hours per day