Offer summary

Qualifications:

2+ years of experience in a Customer Service role, preferably in e-commerce or logistics., Strong organizational and communication skills., High attention to detail with accuracy in data entry and order processing., Proficient in Microsoft Word, Excel, and Outlook; familiarity with e-commerce systems is a plus..

Key responsibilities:

Process customer orders accurately and efficiently to ensure timely fulfillment.

Maintain accurate records of orders, customer interactions, and inventory updates.

Assist the customer service team in resolving order-related issues.

Liaise with customers, shipping carriers, and internal teams to ensure smooth operations.

Job description

We are a third-party logistics (3PL) company with multiple locations in the US. We specialize in E-commerce warehousing and order fulfillment. We are seeking a highly organized and detail-oriented person to join our Customer Service Department. The ideal candidate will have experience in e-commerce or logistics, strong organizational and communication skills, with the ability to work efficiently in a fast-paced environment.

2 positions available: EST hours. 1 night shift position and 1 day shift.

Responsibilities

Order Management: Process customer orders accurately and efficiently, ensuring timely fulfillment.
Data Entry & Record-Keeping: Maintain accurate records of orders, customer interactions, and inventory updates.
Customer Support Assistance: Work closely with the customer service team to resolve order-related issues.
Communication & Coordination: Liaise with customers, shipping carriers and internal teams (warehouse, IT) to ensure smooth operations.
Assist leadership with reports, scheduling, and general administrative tasks.

Requirements

Experience: 2+ years in a Customer Service role, preferably in e-commerce or logistics.
Attention to Detail: High accuracy in data entry and order processing.
Organizational Skills: Ability to multitask, prioritize, and meet deadlines.
Communication: Strong written and verbal communication skills.

Skills

Strong in Microsoft Word, Excel, Outlook.
Familiar with E-commerce systems.
CRM a big plus.

About Caliber6

Hi, welcome to our page. We are constantly on the lookout for various candidates to work with us and our partners. Don't hesitate to apply if you feel like you are a great fit!

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