Offer summary

Qualifications:

2+ years of experience in a Support or Account Management role, Proficiency in CRM software (Salesforce) and MS Office, particularly MS Excel, Excellent communication and negotiation skills, Experience in the restaurant or hospitality industry is preferred but not required..

Key responsibilities:

Ensure new partners are onboarded quickly and efficiently from Profile Creation to Go-live.

Conduct onboarding calls with new restaurant partners, answering questions and gathering information.

Manage partner inquiries during the onboarding process.

Recommend and implement changes related to the onboarding process.

Job description

All About Us

Seated is the first dynamic pricing platform for restaurants - we help fill their empty seats while providing consumers incredible rewards to top brands and unique experiences. We are quickly expanding our offerings to cities across the country and are looking for talented and ambitious people to embark on the journey with us!

The Role

We’re looking for an all-star Restaurant Onboarding Associate to join our quickly growing Restaurant Success Team here at Seated. Ultimately, you’ll be directly involved in maintaining our partnerships by providing unparalleled customer support for the restaurants we work with as they begin their partnership with Seated.

As the Restaurant Onboarding Specialist, you’ll be laser-focused on ensuring that our partners have the best experience possible getting onboarded onto the platform.

What You'll Do

Ensure new partners are onboarded quickly and efficiently, from Profile Creation to QA to Go-live.
Conduct onboarding calls with new restaurant partners, answering their questions, gathering information, and ensuring they are fully educated on Seated when going live on the platform.
Be the voice of Seated for new partners.
Manage partner inquiries during the onboarding process.
Recommend and implement changes related to the onboarding process.

What You'll Bring

Self-starter and problem-solver mindset with ability to juggle multiple things at once
2+ years experience, ideally in a Support or Account Management role
Expertise in CRM software (Salesforce) and MS Office (MS Excel in particular)
Excellent communication and negotiation skills
Friendly, authentic, patient, and empathetic
Analytical mind and ability to manipulate data to answer customer questions
Experience working in the restaurant or hospitality industry preferred but not required

What You’ll Get

Competitive Compensation Package including Salary & Stock Options
Generous 401(k) match
Comprehensive Healthcare, Dental, and Vision plans for you to choose from
Pre-Tax Flexible FSA, Dependent Care FSA & Commuter Benefits are available
Paid Parental Leave
Unlimited PTO
TeleDoc, One Medical, and Talkspace Memberships are available
Wellness Hub Membership with access to thousands of gyms and studios
Citi Bike Monthly Membership
$100 a month to spend at Seated restaurants
Seated ‘Unplugged Day’ - We ensure all employees take at least 1 day off every month to completely “unplug” from work (no slack/no email).

At Seated, we welcome passionate people from all backgrounds, helping us to make dining experiences more accessible & rewarding. If you have the curiosity & passion to drive our mission together, we would love to hear from you.

PI270261833

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