Operations Specialist, Physician Engagement

Zivian’s mission is to expand access to high-quality healthcare. Our expert guidance and software solutions simplify compliance, improve clinical quality, and streamline management of healthcare teams. This helps independent providers and healthcare organizations stay focused on their core competence: patient care.

We believe that a successful consumer product begins with a great experience for our users, and we are dedicated to building innovative tools and platforms that empower healthcare professionals and consumers alike, providing seamless access to resources, removing administrative burden, increasing compliance and insights that enhance health outcomes.

Who You Are

You’re someone who enjoys creating high-quality, efficient experiences and building strong relationships. You care deeply about the user experience and are passionate about supporting the physicians who rely on Zivian to navigate compliance. You’re proactive, detail-oriented, and motivated by improving processes and ensuring no physician falls through the cracks. You thrive in a fast-paced, startup environment and are excited to take ownership of day-to-day workflows that directly impact physician success and retention.

What You'll Do

• Own key parts of the physician engagement lifecycle—from onboarding and education to documentation and ongoing support.
• Track and manage completion of required documentation (e.g., attestations, onboarding forms), proactively following up to drive completion.
• Support the rollout and adoption of physician-facing tools and resources, ensuring physicians know how to use them and find value.
• Assist in the development of internal documentation and SOPs to standardize physician operations workflows.
• Use data to monitor engagement, surface trends, and recommend actions to increase physician satisfaction and retention.
• Collaborate with cross-functional teams to enhance workflows, reporting, and overall efficiency.
  
  

What You'll Bring

• 2-5 years of experience in operations, provider support, or client-facing roles (healthcare or startup experience strongly preferred).
• A service-oriented mindset and strong written/verbal communication skills—you can explain complex things simply.
• Excellent follow-through and attention to detail—you keep things from falling through the cracks.
• Comfort with technology and the ability to quickly learn and adapt to new systems (e.g., Google Suite, Hubspot).
• Ability to adapt quickly and thrive in a fast-paced, evolving environment.
• A genuine interest in supporting healthcare professionals and improving their experience.
• Bachelor’s degree or equivalent experience preferred.
  
  

Where You'll Be

We offer flexibility in your work location! For this role, you just need to be based within the US, allowing you to work where you feel most productive.

What Zivian Has For You

• A dynamic, diverse, and collaborative work environment.
• Fast-paced startup culture full of growth minded colleagues.
• A distributed team with opportunities for in-person collaboration.
• Employee equity pool.
• Competitive compensation and benefits package.
• A supportive, non-competitive work environment where the team truly cares about one another.
• Opportunities for continuous learning and professional growth.
• Flexibility in work location.