Offer summary

Qualifications:

High school diploma or GED required., Minimum of 5 years of experience in a client support setting., Strong understanding of computers and software troubleshooting., Excellent written and oral communication skills. .

Key responsibilities:

Manage and coordinate the onboarding process of Rynoh software for client accounts.

Complete installation of software and establish connections with client’s escrow software.

Maintain client accounts and ensure all necessary paperwork is completed and submitted.

Handle assigned duties with minimal supervision and ensure customer satisfaction.

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Rynoh | Client Support Specialist I

THE POSITION

To manage and coordinate the onboarding process of Rynoh software for client accounts, as well as guide clients through using the software, and follow-up to ensure customer satisfaction and proper installation.

WHAT YOU DO

Responsible for daily maintenance of bank retriever process as well as monitor and correct any retrieval errors
Complete installation of software within client’s network and establish connection with the client’s escrow software
Responsible for daily maintenance of client accounts, including reviewing, completing and submitting all necessary paperwork for client accounts and maintenance as needed
General knowledge of software implementation and ability to troubleshoot and correct any errors
Successfully handle any duties as assigned by manager with little to no supervision

WHAT TO EXPECT:

Quick recruitment process through video calls.
Pay rate: MXN 130.00 an hour
Training: paid initial training, as well as ongoing training to help you develop in your role and career.
Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!
Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful!
Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!

WHAT YOU BRING:

High school diploma or GED
A minimum of 5 years of experience in a client support setting
Must have a greater than average understanding of computers and software with little to no hesitations on how to fix general computer problems
Must be a driven self-starter with a positive mindset and have the proven ability to work with little to no supervision
Must be able to multi-task and manage workload
Ability to meet deadlines and manage your own schedule
Proven flexibility to meet the ever-changing needs of a growing business is a must
Written and oral communication skills are a must, with the ability to interact in person and over the phone with people from all backgrounds
Microsoft Office Products experience required
Must be able to pass background check
Experience in banking and/or the title industry is preferred
Experience in an IT setting with client interaction is preferred
Knowledge of online banking systems preferred
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.

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What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

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