Product Intake Analyst - Remote

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Opportunity:

The Product Intake Analyst will be responsible for supporting and managing the intake process of new products and services. This role requires expert-level knowledge of products, the technology behind them and the subject matter experts to go to in creating new opportunities forward. This role will involve analyzing and evaluating product information, technical requirements, feasibility, integration and ensuring that all necessary documentation and requirements are met. The role will work cross-functionally across the organization to capture requirements, size requests and support the prioritization of new product requests. The position will be responsible for conducting impact analysis, identifying risks & dependencies and a thorough understanding of the organizations product set.

Day in the Life:

• Review and assess product information provided by development teams, solution architects, vendors, other stakeholders, and/or requestors.
• Analyze market trends and consumer demand to determine the potential success of new products.
• Manage cross-functional teams, including product, development, infrastructure and sales to coordinate a successful product intake process.
• Adhere to standard timeframes to complete new product request analysis.
• Ability to conduct an impact assessment and analysis to identify impacted teams, systems & applications.
• Ensure that all regulatory and compliance requirements are met for each new product or service.
• Maintain accurate documentation and manage KPIs
• Monitor and track the progress of new product intake requests and provide regular, routine updates to stakeholders.
• Report periodically to senior leadership on organizational trends and subsequent initiatives to address
• Establish relationships and work directly with key strategic vendors including processing platforms
• Possess a thorough knowledge of the processing platforms, interdependencies and nuances
• Identify opportunities to improve the process for efficiency and increased transparency in the intake process.
• Stay informed about industry trends and competitive landscape to make informed decisions about product selection.
• Facilitate Client Contract Request facilitation.
• Work with Pricing, Product and Sales to conduct research and analysis to identify target markets, opportunities and pricing strategies.
• Successfully capture requirements for a successful business case including details such as business requirements, scope of the effort, impacted systems & platforms, financial model, Client impact, capacity planning and organizational value.
• Support successful execution of the Phase 1: Initiation efforts for the companies commercialization process

Qualifications:

• Bachelor’s Degree in Business Management or related field preferred or equivalent combination of education and experience required.
• Five (5) years experience in Business Analysis required from one or more of the following disciplines: product, enterprise, data, business process, reporting, system, and stakeholder (or related experience).
• Three (3) years of payments processing or financial service experience preferred. Experience with User Experience and Product Design preferred. 
• Ability to manage and lead large cross-functional teams in order to reach established timelines and milestones.
• Ability to plan, track and control projects in a fast-paced environment, while managing multiple priorities/projects and meeting deadlines
• Understanding the concepts of project prioritization, impact, and risk assessment
• Thorough understanding of the card payment industry, various processing systems, and/or related in-house applications
• Proficiency in word processing and spreadsheet computer software applications
• Ability to travel as needed
• Ability to maintain confidentiality of materials handled
• Ability to be flexible and work under high pressure in a complex environment

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

to

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.