Offer summary

Qualifications:

Excellent verbal and written communication skills are essential., Highly organized with a keen attention to detail is required., Previous experience in a healthcare, aesthetics, or spa setting is a plus., Tech-savvy and comfortable learning new tools, including Zenoti and Weave..

Key responsibilities:

Respond to client inquiries via email, chat, and phone in a warm and professional manner.

Schedule and confirm appointments while managing calendar conflicts effectively.

Handle order confirmations, shipping updates, and process returns according to company policies.

Monitor and organize incoming communications, prioritizing urgent matters and drafting newsletters.

Job description

Job Code: [ZH-ZAVA]

Work hours: 10:00 AM – 6:00 PM Pacific Time

Work days: Monday - Friday

Salary: $5 - $6 per hour depending on experience

A premier aesthetics practice offering cutting-edge treatments in skincare, anti-aging, and wellness. We are known for providing exceptional client experiences with an emphasis on professionalism, innovation, and compassionate care.

Position Overview:

We’re seeking a reliable and proactive Customer Support to help streamline day-to-day operations and ensure that our customers receive timely, polished, and caring support.

Key Responsibilities:

Customer Service
Respond to client inquiries via email, chat, and phone in a warm, timely, and professional manner.
Assist with FAQs, treatment details, pricing, and aftercare instructions.
Follow up with clients post-treatment to gather feedback and offer additional support.
Email & Text Management
Monitor and organize incoming communications (emails and texts).
Prioritize urgent matters, respond to routine queries, and escalate issues as needed.
Draft and send newsletters, promotions, and appointment reminders.
Calendar Management
Schedule and confirm appointments using Zenoti and Weave.
Coordinate meetings for internal and external purposes.
Prevent scheduling conflicts and ensure daily appointment flow is optimized.
Order Fulfillment & Return Processing
Handle order confirmations, shipping updates, and package tracking.
Process returns and exchanges according to company policies.
Communicate effectively with customers about order status and resolutions.

Basic Qualifications:

Excellent verbal and written communication skills.
Highly organized with keen attention to detail.
Tech-savvy and comfortable learning new tools.
Professional, patient, and customer-first mindset.
Previous experience in a healthcare, aesthetics, or spa setting is a plus
Experience on the following tools is preferred:
Zenoti: Appointment booking, CRM, payment tracking
Weave: Communication platform (calls, texts, patient interaction)
Google Workspace: Gmail, Google Calendar, Sheets, Docs, and Drive

Basic Requirements:

Must be proficient in speaking and writing English very clearly.
Must have relevant work experience.
Be able to submit an NBI clearance or Local Police Clearance background check if requested.
Must be available for video meetings with your camera on.
Must have no other clients during required work hours.

Technical Requirements: