Offer summary

Qualifications:

Proven experience in client success, customer support, or account management roles., Exceptional written and verbal communication skills., High proficiency with Slack, Google Workspace, and email management., Detail-oriented and organized, with the ability to manage multiple client relationships..

Key responsibilities:

Serve as the primary point of contact for clients via various communication channels.

Guide clients through onboarding processes and ensure all necessary information is gathered efficiently.

Manage client communications and maintain documentation of client status.

Collaborate with internal teams to ensure smooth transitions and aligned expectations.

Job description

Work Hours: Between 6 AM to 4 PM Pacific Daylight Time

Work Days: Monday – Friday

Salary: Starting at $5 - $6 per hour

We are seeking a proactive, responsive, and highly communicative Client Success Specialist to ensure exceptional experiences and outcomes for our clients. This role is pivotal to managing client relationships, facilitating smooth onboarding, and driving follow-through across critical client touchpoints—from interviews to deliverables.

Key Responsibilities

Client Communication & Relationship Management

Serve as the primary point of contact for clients via Slack, email, phone, and text
Maintain a polished, professional tone in all client-facing communications, aligned with the company voice
Be readily accessible during business hours for urgent client needs and real-time collaboration

Onboarding & Engagement Coordination

Guide clients through onboarding processes and ensure all necessary information is gathered efficiently
Conduct debriefing calls/meetings with participants prior to their interviews to ensure clarity, alignment, and preparedness
Confirm client interviews and meetings, ensuring all participants are aligned on scheduling and expectations
Follow up on pending communications to close loops and maintain momentum
Collaborate closely with the Chief Client Success Officer and HR team to ensure smooth transitions, accurate records, and aligned expectations throughout the onboarding process

Client Status & Document Tracking

Use Google Docs and internal tools to manage and update:
Clients pending VARQ submissions
Clients awaiting executive summaries
Clients pending interview scheduling or confirmations
Ensure all documentation is current and reflects real-time client status

Email & Inbox Management

Draft, send, and manage client communications with clarity and professionalism
Organize incoming emails, prioritize follow-ups, and ensure key items receive timely attention
Support a steady and effective flow of communication between clients and internal teams

What We’re Looking For

Proven experience in client success, customer support, or account management roles
Exceptional written and verbal communication skills
High proficiency with Slack, Google Workspace, and email management
Detail-oriented, organized, and proactive in addressing client needs
Comfortable managing multiple client relationships in a dynamic, fast-paced environment
Must be accessible by phone during working hours

Preferred Qualifications