Customer Service Supervisor

Job Description

Description & Requirements

We are in search of a Customer Service Supervisor to join our growing team. This role will be responsible for guiding the work and development of assigned Customer Service Representatives. This position also provides facilities resolving escalated customer or sales issues.

Responsibilities Include

• Supervise the day-to day workflow of the assigned business area. Ensure timely and accurate customer service is provided to the customer and sales personnel
• Facilitate escalated customer or sales issues through resolution, with the focus being on root cause.
• Develop, maintain, and conduct training for assigned staff, and other Customer Service Representatives as appropriate.
• Using Excel and other data sources, maintaining department scorecard and performance to key metrics.
• Ensure that department needs are met in regard to employment, counseling, performance evaluations, training, motivation, coaching, and discipline of department staff.
  
  

The Ideal Candidate Will Have

• Bachelor’s degree preferred.
• Minimum of 3 – 5 years of supervisory experience.
• Ability to communicate effectively, both verbally and in writing.
• Excellent interpersonal skills with the ability to provide constructive feedback to both management and staff
• Strong analytical, problem solving, decision making and time management skills, including exposure to root cause analysis.
• Experience with Microsoft Suite as well as (or business intelligence equivalent) reporting.
• Excellent communication a interpersonal abilities.
• Proficiency in accounting software and Microsoft Office Suite (especially Excel).
• Attention to detail and high level of accuracy.
• Experience with EDI and E-Commerce, Salesforce and P21 experience preferred.
• Ability to work under pressure and meet tight deadlines.
• Ability to pass job-related employment screenings, to include a criminal background check and drug test.
  
  

Compensation & Benefits

The pay range for this role is $50,000-$55,000. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com .

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.