Offer summary

Qualifications:

Strong background in technology and cloud-based solutions., Experience in managing client relationships and service agreements., Ability to lead projects and coordinate teams effectively., Excellent communication skills for engaging with stakeholders..

Key responsibilities:

Manage a portfolio of service agreements and projects for various clients.

Build and maintain trust with executive sponsors through regular communication.

Lead the onboarding process for new clients, ensuring a smooth transition.

Monitor service delivery and implement improvement plans as needed.

Job description

WHO WE’RE LOOKING FOR:

If you’re passionate about technology and want to work as part of a collaborative team focused on building client relationships, serving communities, and advancing the possibilities of cloud-based solutions…Arctic IT is the place for you!

Our ideal candidate enjoys working to solve complex issues and make a positive impact for our clients. You have the desire and ability to drive a solution from vision, to strategy, to tactical execution. Apply today to take the first step towards joining our creative, growth-oriented, and tenacious team!

KEY RESPONSIBILITIES:

Manage a portfolio of ArcticAscend service agreements and Lifecycle Services projects across Clients of varying size and complexity.
Build and maintain trust with Executive Sponsors and stakeholders through regular communication via phone, email, virtual, and on-site meetings.
Lead onboarding of new ArcticAscend services Clients, coordinating schedules, expectations, timing, resourcing, and milestones, ensuring a seamless transition from Implementation to ArcticAscend services.
Monitor service delivery against contractual obligations, proactively identify trends, and implement service improvement plans.
Coordinate delivery of support services, application enhancements, release management activities, and upgrades.
Ensure compliance with Arctic IT contract terms and maintain alignment with Client expectations.

WHAT WE OFFER:

A strong company culture with an employee-first focus
Our medical plans are through the Federal Employee Health Benefits program for tribal employers
A comprehensive dental program that has child orthodontic coverage
Company paid vision, life, short-term and long-term disability
Additional voluntary benefit programs
401(k) with a generous match
11 annual paid company holidays
Generous paid time off including accrued PTO, Floating Holidays, Volunteer Time Off, Emergency Medical Leave, and Parental Leave
Hiring referral bonus
Company Wellness Program
TicketsAtWork – an exclusive discount program with access to entertainment, travel, activities, pet insurance, and much more!

ABOUT US:

Arctic IT is a member of the Doyon, Limited family of companies, reporting up through our management company, Doyon Technology Group. As a Microsoft Solutions Partner, our focus is to deliver innovative and secure cloud workplace solutions for our clients.

Arctic IT started in 2002 as a local provider for the Anchorage, AK market. Today, our company is nationwide and offers a variety of technology services including managed services, unique and scalable professional software implementations, support for Microsoft and ServiceNow cloud business applications, and security solutions for government and commercial organizations.

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