Offer summary

Qualifications:

Bachelor's degree from an accredited college or university, or one year of relevant experience in tax-related work., Professional experience in financial analysis, negotiation of delinquent payments, or experience in the Tennessee Department of Revenue may substitute for education on a year-for-year basis., Valid motor vehicle operator's license and personal vehicle insurance may be required., Strong communication skills and ability to interpret tax laws and regulations..

Key responsibilities:

Learn to collect delinquent taxes from businesses and individual taxpayers through negotiation and payment processing.

Research and evaluate taxpayer assets to support tax collection actions.

Interact with financial institutions and legal representatives while maintaining confidentiality.

Manage case assignments, maintain case notes, and prioritize tasks effectively.

Job description

Work Activities
Job Information

State of Tennessee Job Information

Opening Date/Time:05/14/2025 12:00AM Central TimeClosing Date/Time05/20/2025 11:59PM Central Time
Salary (Monthly):$3,595.00
Salary (Annually):$43,140.00
Job Type:Full-Time
City, State Location:Knoxville, TNDepartmentRevenue

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, COLLECTION SERVICES DIVISION, KNOX COUNTY

For More Information, Visit The Link Below

https://www.tn.gov/content/dam/tn/revenue/documents/careers/Revenue-Collection-Officer-1.pdf

This position is designed to work from home 80 to 85 percent.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree.

OR

One year of full-time experience as an employee of the Collection Services Division of the Tennessee Department of Revenue performing tax related work.

Substitution of Experience for Education: Professional experience in financial analysis or investigation, negotiation of delinquent payments, or full-time experience in the Tennessee Department of Revenue may substitute for the bachelor's degree on a year-for-year basis, to a maximum of four years.

Substitution of Education for Experience: None.

Necessary Special Qualifications: An employee in this class may be required to possess and maintain a valid motor vehicle operator's license, personal vehicle insurance, and reliable transportation.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Under immediate supervision, is responsible for tax collections and tax enforcement work of routine difficulty. This is the entry level class in the Revenue Collection Officer sub-series. An employee in this class learns to collect delinquent taxes from businesses and individual taxpayers (or their representative) and performs related work as required. Work involves learning to interpret and enforce tax laws, rules, and regulations through a prescribed set of collection and enforcement procedures. This class differs from Revenue Collection Officer Intermediate* in that incumbents of the latter are responsible for performing collections and enforcement duties at the working level under general supervision.

An applicant appointed to this career path class will receive a salary increase and be reclassified to the Revenue Collection Officer Intermediate* class after successful completion of a mandatory two-year training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.

Responsibilities

Learns to determine what steps need to be taken to collect delinquent revenue through reviewing and negotiating payment options to delinquent taxpayers and/ or business representatives within specified time frames, including processing payments.
Learns to research, locate, and evaluate and/ or re-evaluate taxpayer assets in support of tax collection actions and voluntary compliance.
Learns to interact with and maintains confidentiality when communicating with financial institutions, attorneys, law enforcement officials, and representatives in other divisions in the process of researching, locating, and assisting taxpayers in collecting delinquent taxes.
Learns to interpret and explain tax types as well as tax laws, rules, and regulations in order to answer general tax related questions and perform job functions.
Learn to manage case assignments, maintains case notes, and prioritizes assignments.
Learns procedures and best practices to resolve delinquent accounts by utilizing collection tools, which may include liens, garnishments, assessments and recommending field work.
May be required to be comfortable around persons using firearms and/ or use assigned firearm to defend against attempted physical or deadly assaults.

Competencies (KSA's)

Competencies