Offer summary

Qualifications:

Bachelor’s degree in broadcast engineering, computer science, or a related field, or equivalent experience., 3+ years of experience in a technical role within the broadcast or content creation industries., Strong understanding of automation workflows and familiarity with production tools from leading companies., Excellent interpersonal and communication skills with a customer-first mindset..

Key responsibilities:

Provide pre- and post-sales technical support, including product demonstrations and troubleshooting.

Collaborate with customers to identify technical requirements and offer tailored solutions.

Serve as a technical resource to the sales team and conduct technical presentations for clients.

Build and maintain strong relationships with customers and represent Elgato at industry events.

Job description

Job Description

Elgato, a subsidiary of Corsair, is a leader in premium audio, video and control solutions for content creators and professionals. Known for its industry-leading tools, Elgato empowers creators to enhance their broadcasts, automate workflows, and streamline production. Headquartered in Germany and with a strong global presence, Elgato continues to push the boundaries of creativity and technology.

Position: Technical Support & Applications Engineer – Broadcast & Stream Deck Solutions

Technical Support and Applications Engineering
Provide pre- and post-sales technical support, including product demonstrations, training, and troubleshooting for customers and broadcasting professionals.
Collaborate with customers to identify technical requirements and provide tailored solutions using Elgato’s Stream Deck and related broadcasting products, ensuring seamless integration into their workflows.
Assist end users with system design, setup, and operation of Elgato hardware and software solutions.
Work closely with the product management, sales, and engineering teams to relay customer feedback and contribute to product development.
Technical Sales Support
Serve as a technical resource to the sales team, providing in-depth product knowledge during the sales process.
Conduct technical presentations and product demonstrations for customers, system integrators, and distributors.
Identify new business opportunities through customer interactions, providing input on market trends and customer needs.
Support channel partners with technical training, ensuring they have the tools to successfully promote Elgato products.
Customer Relationship Management
Build and maintain strong relationships with customers, content creators, and industry professionals, becoming a trusted advisor and resource.
Act as the primary point of contact for technical inquiries from customers and partners.
Trade Shows and Events
Represent Elgato at industry events, trade shows, and exhibitions, showcasing products and solutions tailored for content creators and professional broadcasters.
Assist in booth setup, technical demonstrations, and customer engagement during events.

Qualifications

Technical Skills and Knowledge
Bachelor’s degree in broadcast engineering, computer science, engineering, electronics, or a related field, or equivalent industry experience.
3+ years of experience in a technical role within the broadcast, live production, or content creation industries.
Strong understanding of automation and macro-based workflows, specifically with Bitfocus Companion and its integrations.
Familiarity with production tools from companies like Blackmagic Design, Ross Video, Riedel Communications and more.
Knowledge of AV over IP technologies, streaming protocols (RTMP, SRT, WebRTC), and video codecs (H.264, H.265, VP9).
Networking experience, including IP configuration, VLANs, and troubleshooting IP-based systems.
Understanding of production workflows involving video switchers, PTZ cameras, audio interfaces, and lighting systems.
Sales Acumen
Proven ability to communicate technical concepts in a way that resonates with both technical and non-technical stakeholders.
Experience supporting a sales team and contributing to revenue growth.
Ability to identify customer pain points and propose solutions that align with their content creation goals.
Soft Skills
Excellent interpersonal and communication skills, with a strong customer-first mindset.
Exceptional problem-solving and analytical abilities.
Strong organizational skills, with the ability to manage multiple priorities and meet deadlines.
Ability to work independently and as part of a cross-functional team.
Other Requirements
Willingness to travel domestically and internationally, up to 35% of the time, to support customers, attend trade shows, and deliver on-site training.
Valid driver’s license and passport.
Experience with CRM and project management tools is a plus.

This position offers an exciting opportunity to work with industry-leading broadcast and streaming technology while shaping the future of content creation solutions at Elgato.

About Us

CORSAIR (NASDAQ:CRSR), founded in 1994, is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines, CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans. CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality.

The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries. CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops.

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