Corporate Team Lead

Overview

ALTOUR is looking for a Team Leader to assist in the growth and management of the team.

This role requires a 3 week rotating schedule, each week Monday-Friday:

• Week 1 - 8:00am-5:00pm ET
• Week 2 - 9:00am-6:00pm ET
• Week 3 - 11:00am-8:00pm ET
  
  

Responsibilities

• The Corporate Team Lead will handle the day-to-day agent team questions and issues, along with weekly and monthly reporting duties, accounting/reporting questions from accounts, and research/resolution of issues.
• Ensure all emails are acknowledged within the clients SLAs.
• Ensure the staff are logged into the phones and be ready to start at the allocated times.
• Monitor the team’s workload. Delegate and distribute any work as and when necessary to help with the team’s performance. Watch email queues.
• Support, encourage and work to assist with new software encouraging use and supporting in a super user role.
• Ensure the team keep their queues tidy and are monitored regularly.
• Ensure all errors are reviewed with the relevant staff. Handle profile updates and client messaging when needed.
• Encourage use of net fares/consolidators and booking ancillaries, working with the rate desk to increase revenue.
• Staff training and mentorship as needed.
• Write offs reported to the operations managers. An effort must be made to keep these to a minimum and appropriate training or action should be implemented to prevent future losses.
• Communication - ensure that a flow of communication and information is maintained throughout the team and across all departments. Maintain a positive mindset and environment for the team.
• Provide feedback and meet with the leader monthly to share employee observations.
• Attending TEAMs client meetings and account manager meetings when required with leader.
• Support the leader on duty when the operations manager is out of the office.
  
  

Qualifications

• 5+ years of expreience working with a GDS.
• Sabre Native GDS experience is a plus.
• 5+ years of experience in faring and ticketing and exchanges are essential.
• Knowledge of technology products, Microsoft Suite, TEAMs, Excel, and Word, including Outlook, Google Docs, One Note, Genesys.
• Possess good geographical and product knowledge of destinations and airlines.
• Good organizational skills and excellent customer service & communicative abilities are essential. Demonstrate strong conflict resolution skills.
• Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions in times of increased stress for our clients.
• Must have a passion for travel and delivering service excellence.
• Regular and dependable punctuality and attendance are required.
• Demonstrate exceptional teamwork
• Solutions Superior problem-solving skills. diplomacy and tact required with vendors, co-workers, and clients.
• Proactively anticipates potential issues and problems, takes steps to mitigate
• Think creatively to find the best/appropriate solution to difficult problems
• Shares best practices and ideas with peers and leaders
• Able to support peers in decision making
• Knows when to escalate to a leader
  

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

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