Offer summary

Qualifications:

3 - 5 years of experience in customer success, sales, or account management., Knowledge and hands-on experience with SEO and digital marketing., Excellent written and spoken communication skills., Experience at a marketing SaaS company or SEO/digital marketing agency..

Key responsibilities:

Build deep relationships with enterprise customers to retain and grow accounts.

Create and implement strategic account plans to drive engagement and product utilization.

Consult organizations on SEO best practices and conduct onboarding training.

Monitor customer health and lead upsell and account renewal discussions.

Job description

The role

We are looking for an enterprise account manager in the United States to help expand relationships with our existing enterprise customers.

Day-to-day, you will work with marketing agencies and Fortune 1000 companies to onboard and consult on SEO & digital marketing best practices and scale their use of the Ahrefs platform.

This role will be incentivized by renewal & upsell opportunities. However, unlike other organizations, you won’t be bound to aggressive sales metrics as a part of everyone’s bonus is also awarded against overall company performance.

What the job entails

Build deep relationships with our enterprise customers to retain, grow and develop product evangelists
Create and implement strategic account plans that align with customer objectives and drive increased engagement and product utilisation
Consult organizations on SEO best practices to help them reach measurable results.
Devise and conduct onboarding training
Lead upsell and account renewal discussions
Monitor customer health and identify any potential risks
Act as a customer advocate to ensure feedback is heard and acted upon
Contribute to ideas that will improve department performance
Keep up to date with industry news and marketing trends

The skills you need

Excellent written & spoken communication skills
Skills in creating educational content and conducting webinars or workshops for customers
A creative problem solver who can take initiative and make decisions
Knowledge and hands-on experience with SEO and digital marketing
3 - 5 years of customer success, sales, or account management
Experience at a marketing SaaS company or SEO/digital marketing agency

This role is focussed on the North America market, the successful candidate must be based in North America with the legal right to live and work there.

Ahrefs does not engage with agencies or third party recruitment solutions for the roles we hire for. If at any point we need help, we'll let you know!

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