Offer summary

Qualifications:

Proven experience in service design and digital product delivery, particularly in the Public Sector using GDS., Strong understanding of user-centered design principles and methodologies., Ability to create design artifacts such as service blueprints and user journey maps., Experience collaborating with cross-functional teams and stakeholders..

Key responsibilities:

Conduct user research to identify needs and pain points related to services.

Collaborate with stakeholders to define objectives and identify improvement opportunities.

Create and iterate service design artifacts to communicate concepts effectively.

Advocate for user-centered design principles throughout the project lifecycle.

Job description

Permanent, Full-time
UK-wide

About the role
We are seeking an experienced Service Designer to collaborate closely with our multidisciplinary teams to architect and deliver cutting-edge digital solutions tailored to our clients' unique needs. With a focus on excellence and a passion for pushing boundaries, you will contribute to Olive Jar Digital's mission of catalysing transformative change in the digital landscape.

About Olive Jar Digital
As we grow, we empower our teams to develop their roles and functions and offer support to get you from where you are now, to where you want to be. Moving towards our 9th year, we are now an established brand, building digital products and services and championing the provision of expert talent to enhance customer and in-house teams, satisfying all user needs.

We are a professional, fun, fully Inclusive and diverse digital consultancy, valuing everyone’s opinion. With a huge growth plan over the next two years, we are looking to expand our client facing delivery team with designers, developers, and testers as we continue to expand our project portfolio.

Responsibilities

Conduct research to understand user needs, pain points, and behaviors related to the service.
Collaborate with stakeholders to define service objectives and requirements, and identify opportunities for improvement.
Create service blueprints, user journey maps, and other design artifacts to visualize and communicate service concepts.
Prototype and iterate service solutions using design tools and techniques.
Work closely with cross-functional teams, including user researchers, business analysts, and developers, to implement service enhancements.
Advocate for user-centered design principles and best practices throughout the project lifecycle.
You can strategically shape and lead analysis as part of multi-disciplinary teams operating within programme, portfolio or scaled agile methodologies.
You have demonstratable experience of successfully contributing to the delivery of Digital products and projects in the Public Sector using GDS.
You can select the appropriate business modelling techniques that are most effective to help people understand the situations, problems, and solutions.

Benefits