Senior Product Manager

SMG is hiring a Senior Product Manager to help shape the future of experience management by bringing deep product leadership, strong technical acumen, and a passion for leveraging AI to accelerate innovation. We’re seeking someone who thrives at the intersection of software development and product strategy—someone who’s excited to work closely with engineers, embrace emerging technologies like generative AI, and drive smarter, faster solutions to market.

About SMG:
SMG is a leading experience management (XM) provider, serving restaurants, retailers, and other multi-location consumer businesses by transforming how brands act on customer + employee insights. With a 30-year legacy of innovation and our 2024 acquisition of Bulbshare, we combine enterprise SaaS with professional services and a mobile-first, real-time customer collaboration platform across 30+ global markets.

Our platform helps brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiency through actionable insights. Now, we’re doubling down on product innovation—powered by data, driven by AI.

What You’ll Do as a Senior Product Manager at SMG:

• Serve as the Product Management lead in a cross-functional Product Trio (Product Management, Design, Engineering), dedicated to 2–3 development teams.
• Collaborate across the organization (Marketing, Sales, Client Success, Finance, Legal, Privacy) to understand constraints and deliver viable, valuable, and technically sound solutions.
• Leverage AI to enhance ideation, prioritization, and development workflows where appropriate.
• Define clear product strategies with measurable North Star Metrics and goals, and break them down into Initiatives, Epics, and Stories using SMG’s Product Operating Model.
• Write clear, technically-informed requirements that accelerate delivery and reduce ambiguity.
• Build and maintain domain roadmaps, championing alignment between technical capabilities, user value, and business outcomes.
• Define success metrics up front, validate solutions post-launch, and continuously improve based on insights.
• Develop and maintain product documentation and evangelize your product internally and externally.
• Serve as a mentor on product and technical depth, helping elevate the overall team capability.

You’re a strong match if you have:

• 5+ years of product management experience, ideally in B2B SaaS or data/AI-focused products.
• A strong technical foundation, including experience working with engineering teams to ship scalable software and/or AI-powered features.
• Curiosity and experience with generative AI, ML, or automation tools—especially in the context of product development or customer experience.
• Excellent communication skills for aligning stakeholders, translating complex systems into simple user-centric solutions, and influencing without authority.
• Proven ability to manage a product lifecycle end to end: strategy, development, launch, and iteration.
• Bachelor’s degree or equivalent experience required.

Why Join SMG?

• Remote-first, with tech provided and flexible work arrangements
• Unlimited PTO to support work-life balance
• A values-driven culture where we connect, collaborate, and co-create
• A smart, diverse, and welcoming team that encourages learning, innovation, and having fun while doing meaningful work

Ready to build the future of experience management with us?
Learn more at www.smg.com