Sr Account Manager

The Assurant’s Housing division is seeking an enterprise Senior Account Manager to join our Lender Placed Insurance team. In this high-impact role, you will serve as a strategic partner to one of our enterprise clients, driving performance, enhancing the clients’ experience, and delivering data-driven insights. You’ll collaborate closely with internal teams and stakeholders to ensure operational excellence and long-term client satisfaction.

What will be my duties and responsibilities in this job? 

• Client Relationship Management: Build and nurture long-term partnerships with enterprise clients, serving as a trusted advisor and primary point of contact.

• Strategic Collaboration: Partner with cross-functional teams to align client goals, performance metrics, and service delivery.

• Data-Driven Insights: Aggregate and analyze performance data to identify trends, develop actionable recommendations, and drive continuous improvement.

• Operational Excellence: Monitor service levels agreements (SLA) and ensure adherence to SLAs, supporting both internal and external stakeholders.

• Performance Optimization: Identify opportunities to enhance client outcomes and expand business through strategic initiatives.

• Client Engagement: Lead regular business reviews, coordinate weekly strategy calls, and support vendor management audits and site visits.

• Project Management: Balance multiple client deliverables and internal priorities with precision and professionalism.

What are the requirements needed for this position? 

• Bachelor’s degree or equivalent experience.

• A minimum of 6 years of experience in a client facing Enterprise Client Management role with 1 year of experience in vendor management,

• Proven experience managing complex projects and meeting tight deadlines.  

• Experience with building solid relationships with clients and strategies to achieve goals.

What other skills/experience would be helpful to have? 

• Previously mortgage servicing experience is highly desired.

• Proven facilitation, organizational, prioritization, decision-making, and conflict resolution skills.

• Experienced tracking and driving activities in a fast-paced environment while managing multiple projects and tasks required.

• Built rapport and collaborate with others within the highly matrixed organization, internally and externally.

What travel will be expected of me?

• You will be expected to travel up to 25%  annually.

#LI-Remote

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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