Field Service Engineer

 Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Field Service Engineer for Beckman Coulter Diagnostics is responsible for provides high quality service to ensure customer satisfaction; primary field service support in Malaysia; technical support to service engineers and inter-departmental parties. Further objectives include carrying out various service tasks and assignments and ultimately assist the team in increasing service income and reducing costs.

This position is part of the Diagnostics Team located in Malaysia and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Service Team BCMY and report to the Service Supervisor responsible for provides high quality service to ensure customer satisfaction; primary field service support in Malaysia. If you thrive in a  fastpaced and supporting role and want to work to build a world-class technical support team organization—read on.

In this role, you will have the opportunity to:

• Delivery quality service to meet with internal KPI requirements
• Attend service calls to carry out instrument installation, corrective maintenance, preventative maintenance, modifications, upgrades, inspections, safety tests, check-ups, and various field service-related activities
• Attend urgent service calls to maintain the operation of critical accounts at off-hours
• Prepare and submit field service reports, expense report, on-duty reports, and various service-related reports
• Use and maintain the tools and equipment according to quality requirements

The essential requirements of the job include:

• Education – Degree or equivalent in Electronic Engineering, Science & Technology, Biotechnology, Engineering (Bioengineering/Biomedical)
• Experience – At least 3 years’ experience in the same capacity in an IVD Field
• Required Skill – Ability to troubleshoot, investigate and resolve standard technical problems that may arise. Respond to routine enquiries, prioritize service calls and tasks, escalate service calls and provide appropriate response and advice to customers when handling enquiries. Fluent in English and Bahasa Melayu

Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role

• Ability to travel – 40% travel within Malaysia
• Must have a valid driver’s license with an acceptable driving record
• Proficiency in English and Malay. Additional language skills are a plus.

It would be a plus if you also possess previous experience in:

• Ability to communicate effectively with both customers and colleagues to ensure customer satisfaction and develop skills and knowledge of the organization’s products and services by working closely with experienced engineers
• Experience with workflow study and knowledge with AutoCAD

Remote Job Posting Language:

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. 

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.