Customer Success Executive - EMEA

FL3XX is a comprehensive software-as-a-service (SaaS) for the business aviation industry.  From quoting trips to scheduling flights, managing crew qualifications and submitting customs and migrations - FL3XX is an A to Z solution for a wide cross section of operators.  In the United States, we primarily serve Part 135 charter operators, Part 91 management operators and corporate flight departments, although we are quickly expanding to serve other operator types.  We also serve operators across the world - as a EU- based team member, you will be working with operators across the EMEA region.

We are in need of a person to grow quickly into a Customer Success & Implementation role which includes managing account needs, onboarding and training, and task/project management. This is a great opportunity for an aviation professional interested in moving into the tech industry - you will begin by focusing on smaller operators, and have the opportunity to move into Enterprise account management and onboarding as you grow within the department.

What you'll do:

Month 0 to Month 3

• Learn about FL3XX as software: how it functions, its features, and how to troubleshoot user issues;
  
• Learn about FL3XX as a company: its culture, its processes, how work gets done, and who is responsible for what;
  
• Begin to take ownership of smaller accounts under the guidance of the CS team lead.
  

Month 4 to  Month 8

• Begin taking sole ownership of accounts—building a relationship with them, ensuring their problems are resolved, and increasing adoption of FL3XX’s offerings;
  
• Serve as Key Account Manager for a book of accounts—becoming a master of directing requests and issues to their proper channel, building deep relationships, and driving adoption of features.
  

Month 9 Onward:

• Onboard new accounts big and small under the direction of the Head of CS;
  
• Serve as Key Account Manager for a book of accounts—becoming a master of directing requests and issues to their proper channel, building deep relationships, and driving adoption of features;
  
• Begin to work towards a project of personal interest (improving and creating training materials, designing a request tracking system that provides better insights, hosting townhall-syle user seminars – the opportunities are limitless!).
  

Requirements

What we are looking for:

• A track record of comfortability around new technologies and the ability to quickly learn new software - start-up experience is a plus;
  
• Experience in business aviation (sales, flight coordination, passenger services, crew)—preferred roles within the industry:
  • around P135 - charter operators; P91 - management & flight departments.
    
  • Operations, Crew Management, Charter Sales;
    
• Ability to approach customer issues in a structured and calculated manner;
  
• Able to be an active player in all the three areas of our customer success team: key account management, implementation/onboarding, and customer training;
  
• Strong written and verbal communication skills;
  
• Self-confident, unafraid of making mistakes, approaches new challenges with strength and flexibility;
  
• Excellent multitasking and project management skills;
  
• Well-organized with the ability to prioritize;
  
• EU-based.
  

Benefits

What we offer you

• A smart, fun, international, and motivated team to work with;
  
• The opportunity to work with an industry-leading platform that powers business aviation operations worldwide;
  
• An opportunity to take part in fairs and conferences;
  
• Strong focus on your personal and professional development, with access to the latest tools and technologies;
  
• Flexible working arrangement. This is a remote position with lots of flexibility;
  
• A supportive team and an innovative, fast-paced work environment.