Offer summary

Qualifications:

Experience working with patients in a healthcare environment., Background in a DME company or related to medical supplies., Familiarity with clinical settings such as physician's offices or hospitals., Proficient in Google Suite, Slack, ticketing software, and insurance billing tools..

Key responsibilities:

Serve as the main point of contact for patients and providers, managing needs and referrals.

Interact with provider partners to gather feedback and ensure optimal patient experiences.

Manage complex processes to resolve issues and ensure timely delivery of medical supplies.

Collaborate with the team to strategize and implement improvements to operations and patient outcomes.

Job description

Are you ready to make a lasting impact on people's lives while revolutionizing the consumer healthcare industry?

Better Health is on a mission to disrupt the $80 billion home medical supply sector by offering an all-encompassing care solution. We combine peer support, coaching, education, and convenient home delivery of medical supplies to help individuals address their chronic conditions effectively.

As a Provider Success Coordinator, you will:

Serve as the main point of contact for patients and providers, managing needs and referrals
Interact with provider partners to gather feedback, share reporting, and ensure their patients receive the best experience possible.
Work with urgency to ensure patients receive their medical supplies promptly and efficiently.
Manage complex, cross-functional processes, connecting the dots to resolve issues and deliver results.
Use ticketing systems and manual processes to track and follow through on tasks, ensuring nothing falls through the cracks.
Bring a five-star level of service to the world of medical supplies, delivering exceptional patient experiences.
Partner with the team to strategize and implement improvements to internal operations and patient outcomes.

What do you bring to the table?

You have worked with patients in a healthcare environment
You have worked at a DME company or adjacent to medical supplies
You have experience in a clinical setting - physician’s office, hospital setting, or similar environment
Your schedule is flexible, allowing you to meet the needs of patients whenever they arise
You’re a go-getter, who’s known to be a diligent worker who always gets the job done
Knowledgeable in Google Suite, Slack, ticketing software, and insurance billing tools
Teamwork/collaborative attitude is a must
Required: Able and willing to work flexible hours, including Saturdays
Preferred: Able to write and speak both Spanish and English

Compensation And Benefits

$20 - $22 per hour
Fully remote work
PTO and health, vision, and dental insurance
Talented and fun coworkers who are passionate about improving our healthcare system
The opportunity to be part of a mission-driven company and make a difference in patients’ lives

Required profile