Client Success Manager - Fully Remote

Who We Are:

Ride Health partners with healthcare organizations and transportation providers to manage transportation benefits, strengthen enterprise transportation programs, and improve access to care and social services for complex populations. It takes more than an online dashboard to improve the patient transportation experience; that's why we built an integrated transportation solution that directly connects each stakeholder through a single HIPAA compliant and cloud-based platform – automating ride coordination while allowing all parties to operate within their existing systems and workflows.

As we continue to expand in 2025, we are looking for a dedicated team member who is passionate about client experience and making a real difference in people’s lives. Come join our team!

Who We’re Hiring:

As a member of the Client Success team, the Client Success Manager will be the face and voice of Ride Health for our clients. You will manage day-to-day client interactions, work to resolve issues, and proactively ensure that every client feels supported, informed, and valued. You will work closely with Operations, Network Management, our Dispatch team, and other departments to deliver a seamless transportation experience for our clients. The core work hours preference for this position is Central Time with flexibility within those hours expected.

Expected Contributions:

• Serve as the primary point of contact for assigned clients, building strong and positive long-term relationships.
• Proactively monitor ride performance and client satisfaction through real-time dashboards, reporting tools, and feedback channels; we are seeking individuals who want to foster proactive partnerships on top of offering reactive support.
• Address and resolve client inquiries, escalations, and service issues with urgency, professionalism, and empathy.
• Collaborate with internal teams to troubleshoot client challenges and advocate for client needs.
• Conduct regular client check-ins, business reviews, and service optimization discussions.
• Educate clients about platform features, service updates, and industry best practices.
• Track key account metrics (e.g. ride completion rates, costs per trip, transportation partner + passenger no-shows, grievance resolution times) and provide regular reporting to clients with clear and actionable takeaways.
• Identify opportunities for service enhancements, upsell solutions, and new partnership growth.
• Accurately maintain detailed documentation of client interactions and updates in Salesforce.
• Stay current on NEMT regulations, industry trends, and client contractual requirements.

Requirements

What We Are Looking For: Skills and Qualification

• 2+ years of experience in client success or client-based account management; NEMT or transportation industry experience preferred.
• A self-starter who enjoys researching issues and exhausting all self-service avenues before pulling in internal support teams.
• Excellent communication skills: written, verbal, and presentation.
• Strong problem-solving skills with the ability to think critically and calmly under pressure.
• Tech-savvy enough to master platforms like Salesforce (or a similarly designed CRM), analytics tools such as Looker, and proprietary internal tools - or a proven strength and willingness to quickly master these systems.
• Highly organized with the ability to prioritize multiple clients and tasks against internal projects and needs.
• Empathetic and solutions-oriented mindset: Ride Health clients serve a variety of challenging populations who need support and patience.
• Knowledge of healthcare systems (Medicaid, Medicare, managed care organizations) is a strong plus.
• Commitment to upholding patient privacy and HIPAA compliance standards. Ethics and integrity are non-negotiables at Ride Health.

Benefits

• Competitive compensation $70,000 - $90,000 annual salary and performance-based incentives
• Career advancement opportunities
• Paid Time Off and flexible scheduling
• Medical, Dental, and Vision insurance - Employee premiums fully covered. Multiple great coverage options offered for employees and dependents with generous company contribution and quick eligibility
• TalkSpace, Healthy Advocate EAP, Teladoc, One Medical, KindBody - all company provided
• Life insurance, short-term disability, long-term disability
• 401k retirement savings plan with 4% fully vested employer match
• Fully paid parental leave after six months

• Be a part of a growing and encouraging team! Join us on our mission to ensure every patient, everywhere, has access to the care and resources they need to ensure good health.

PLEASE NOTE: Because of healthcare privacy regulations, candidates must reside in the United States to perform this job. Candidates must be permanently authorized to work in the United States. We are unable to provide sponsorship at this time.

Ride Health complies with regulations to verify employment eligibility through E-Verify. All recruitment and hiring communications from Ride Health will be conducted via a valid ‘@ridehealth.com’ email address. Please disregard any messages from other domains as they are unauthorized and not affiliated with Ride Health. Ride Health is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Ride Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ride Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Ride Health will not tolerate discrimination or harassment based on any of these characteristics and strictly complies with the Civil Rights Act Title VI and Title VII Civil Rights Requirements.