Swiftly is a retail digital technology startup founded in 2018 and headquartered in the Bay Area. We empower regional and independent grocers to compete in a digital-first world by providing best-in-class app, web, loyalty, and e-commerce solutions—without SaaS fees. Instead, Swiftly drives revenue through its retail media network, sharing profits with retailer partners.

With 70+ retailer banners and Series C funding, Swiftly is the first in the industry to seamlessly connect digital and in-store shopping. Our AI-powered platform helps retailers build strong digital relationships, while our solutions—Audience Optimizer™, Alcohol Cashback, and Offsite Campaigns—drive shopper engagement and brand success.

Our mission: Enable brick-and-mortar retailers to thrive in a digital world.

Position Summary:

As an Account Manager for Audience Optimizer, this role will spearhead the evolution of retailer advertising from traditional print media to a sophisticated digital platform. This role requires a strategic thinker who can integrate personalization and targeted segmenting into comprehensive digital campaigns. This role will manage the development and execution of these campaigns, focusing on maximizing the incremental Return on Advertising Spend (iROAS) and enhancing consumer engagement through cutting-edge digital strategies.

Strong preference for someone located in CST time zone.

Responsibilities Include:

Rapidly assimilate Swiftly’s suite of digital products and articulate their benefits and capabilities to clients with persuasive acumen

Plan and oversee the execution of digital marketing campaigns, ensuring adherence to timelines, creative standards, and data requirements to meet clients' audience targets and business objectives. Leverage inventory planning tools to ensure proposals only offer available inventory

Act as the primary contact for clients, offering troubleshooting support, implementing creative changes, maintaining campaign momentum, and delivering actionable performance insights and recommendations

Craft and convey media strategies, including audience targeting and optimization techniques, establishing yourself as a thought leader in media planning to enhance Swiftly’s client relationships

Develop, present, and implement comprehensive media plans that encompass various digital channels, with an emphasis on innovation and optimization to drive client success

Collaborate with the sales team to secure client renewals and identify opportunities for new or incremental business, underpinning client retention and growth strategies

Input all proposals into Salesforce CPQ; push deals through the opportunity stages until the deal is closed won. Maintain product catalog in Salesforce and ensure new products are accurately structured in Salesforce

Advise on pricing strategies and help develop, maintain, and enforce rate card norms. Participate in deal review for non-confirming deals

Forecast campaign risk and required adjustments to address performance weekly

Manage client expectations and advise on the most advantageous spend tactics to garner the highest campaign performance. Upsell on winning strategies and develop successful renewal strategies

Lead the planning and execution of multi-channel digital campaigns, including paid and organic search, social media across platforms like Facebook, Instagram, and emerging channels such as TikTok

Utilize advanced programmatic spending strategies to target users based on demographic data and loyalty to home stores, integrating video content where effective

Oversee regular campaign performance reviews, presenting metrics such as impressions, views, clicks, likes, ROAS, iROAS, and in-store visitation to stakeholders

Collaborate with data analytics teams to refine campaign targeting using geo-targeting and "instant segments" to engage consumers during in-store shopping experiences

Serve as the primary liaison between clients and internal teams, ensuring timely communication and campaign alignment with client expectation

Align with product on customer experience, usability and new enhancements

Facilitate and present campaign wrap up reporting, integrating data from 1st and 3rd party reporting systems and summarizing in eloquent readouts

Other related duties as assigned

Required Qualifications:

Bachelor’s degree in Marketing, Business Administration, or a related field

Minimum of 3 years of experience in digital marketing, with extensive expertise in developing media plans, managing multifaceted digital advertising campaigns, and advising and executing detailed optimization recommendations

Ability to engage clients quickly, develop rapport, and maintain relationships

Proficient in the latest digital advertising platforms and analytics tools, with an emphasis on programmatic advertising and performance metrics analysis

Exceptional communication and persuasive skills for client interfacing and stakeholder management

Leadership and collaboration skills, fostering team success and contributing to a dynamic work environment

Experience with retailers or with retail media

Previous work in digital transitions for retail or related sectors

Self-starter, autonomous worker and team player

Preferred Qualifications:

Advanced degree in a relevant discipline

Certifications in analytics and advertising platforms such as Google Analytics, AdWords, or their equivalents

Strong strategic planning capabilities, with a firm grasp of digital marketing innovations

#LI-Remote

Working For Swiftly

We are working on a set of problems that require the best in the industry to get right. Our employees are the pillars of the future of the company and they are treated and compensated as such. We're a growing team of experienced industry professionals building an organization that can solve tough problems and values a collaborative environment.

Every Swiftly employee:

-Has demonstrated the ability to work collaboratively in an ambiguous, fast-paced environment

-Takes ownership of their domain from the ground up, from inception through deployment to customers

-Leaves their ego at the door and ensures the best idea leaves the room

-Is always experimenting with new technologies and learning new skillsets

If you've ever wanted to work on a project that blends a gorgeous consumer experience, sophisticated logistics, and scale that rivals the largest technology players, Swiftly is the place for you.

Equal Opportunity Employer

Swiftly is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 

Swiftly will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.

Account Manager

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