Case Manager Assistant - (ZR_23103_JOB)

Role Name: Case Management Assistant

Schedule:

• Full-time (40 hours per week)
  
• Flexible schedule 9:00 am to 5:00 pm
  

Client Time zone: PST/PDT (Pacific Time)

Client Overview

Join a forward-thinking personal injury law firm that’s revolutionising client care through technology and personalized service. This established practice combines traditional legal excellence with modern solutions, serving a diverse client base with a focus on delivering exceptional results. With a commitment to professional development and team integration, they offer a collaborative environment where virtual team members are valued as essential contributors to the firm’s success.

Job Description

Step into a dynamic role where you’ll be at the intersection of legal operations and client service excellence. As a Case Management Assistant, you’ll leverage modern legal technology platforms to manage critical case documentation while maintaining professional relationships with insurance companies, medical providers, and clients. This position offers unique growth opportunities in a supportive environment that values long-term commitment and professional development. You’ll be fully integrated into the team, receiving comprehensive benefits and ongoing training while working with state-of-the-art legal technology systems.

Responsibilities

• Manage and maintain case files using advanced case management software, such as CASEPEER
  
• Process and organize client documentation through secure cloud-based systems
  
• Handle professional communication with insurance companies and adjusters
  
• Coordinate with medical providers and maintain detailed records
  
• Process and prepare legal documents using e-signature platforms
  
• Maintain organized digital filing systems using OneDrive
  
• Support case progress through detailed documentation and follow-up
  
• Assist in preparing case-related correspondence and documentation
  
• Collaborate with the legal team to ensure smooth case progression
  

• Proven experience with case management systems (CASEPEER experience highly valued)
  
• Strong proficiency in Microsoft Office suite and cloud-based technologies
  
• Demonstrated ability with Adobe and e-signature platforms
  
• Professional written and verbal communication skills in English
  
• Spanish language skills are a plus
  
• Experience in legal, insurance, or medical records management preferred
  
• Excellent attention to detail and organizational abilities
  
• Reliable high-speed internet connection
  
• Dedicated, quiet home office workspace
  
• Strong commitment to professional growth and long-term engagement
  
• Ability to maintain strict confidentiality
  
• Professional demeanour for stakeholder interactions