Director, US Product Experience – Digital Products

About Otsuka Precision Health

Otsuka Precision Health is a health experience company that brings personalized care within reach through products and services for mental and physical well-being. Combining the power of human interaction with technology, we tailor solutions to support individual health needs and improve how people engage. Data is the cornerstone of our platform, connecting people and partners and strengthening our collective impact on total healthcare.

Guided by our mission, we think big and dare to do things differently to build the future of healthcare we want to experience in our own lives. If you’re interested in shaping OPH’s approach to health, we want to hear from you.

About This Team

The Health Experience team is the commercialization and performance engine of our organization, dedicated to transforming the way people engage with their health. We drive the success of digital products and health experience services ensuring they deliver meaningful impact for individuals while enhancing the broader healthcare ecosystem. Through strategic execution, customer engagement, and continuous iteration we create solutions that improve access, experience, and outcomes, ultimately shaping a more connected and person-centered future.

About This Role

An OPH US Product Experience Director brings a visionary and execution-focused unique blend of product management and product development experience. In this critical role, you’ll shape the strategic direction of innovative digital products in the US, driving value for both patients and providers. With a focus on driving Zero-to-One Innovation and setting the organization up to scale beyond that, our PMs are focused on ensuring that what we build stems from an understanding of individualized needs along a health journey where OPH can distinctively serve in reducing fragmentation within the health experience. This is all in pursuit of giving each person a better quality of life for longer while contributing to the long-term growth of OPH beyond today’s capabilities and product and service offerings.

As we build out this capability for OPH, you will contribute directly to the creation of new solutions and the growth of a world-class, mission-driven Product organization. This role will report directly into the Digital Products Team leader within Health Experience (Performance) pillar. Success in this role will be directly tied to objectives related to our innovation pipeline, end-user-centered development, scalability of solutions, collaboration, and potential for business growth.

Responsibilities of this role include, but are not limited to:

• Own the end-to-end lifecycle – from strategy and roadmap development to execution and optimization.
• Translate customer insights, market trends, and clinical feedback into a compelling product vision and features that drive engagement, adherence, and outcomes.
• Understand problems-to-solve within one of our focus areas, create a strategy to address those problems, and prioritize based on pre-determined criteria including cost-benefit analysis.
• Develop foundational insights related to market, customers, and end-users to validate needs related to the problems.
• Shape the initial solution space for priority problems without constraint for current status quo, along with a perspective on how to balance internal and external innovation. 
• Identify multiple potential POC opportunities aligned with our product strategy.
• Prioritize POC targets based on market potential, organizational fit, feasibility, and growth impact.
• Establish clear success criteria and metrics for POC evaluation that align with our growth strategy and patient outcomes.
• Build a rapid validation approach with learning/feedback cycles that enable quick iteration. 
• Initiate POC development efforts (e.g., wireframing, prototyping, etc.) with internal and/or external collaborators.
• Distill learnings into improving existing Development framework and processes within OPH.
• Work with OPH leadership and Ops to evangelize Development team’s ways of working. 
• Deliver POCs with clear evidence and business case to enable investment and scaling decisions.
• Develop a backlog and parallel exploration of upcoming POC opportunities while maintaining momentum on ongoing initiatives by supporting scale-up, deployment, and/or launch efforts.
• Develop a baseline for POC cycle time to create a repeatable innovation process that shortens the POC cycle time for design, development, evaluation, and investment decisions.
• Create data analytics frameworks to measure effectiveness and drive continuous improvement in Development.
• Transition POCs to scaling solutions in market with measurable impact on health outcomes, quality of life, and business growth.
• Complete POCs, reaching a natural decision point while ensuring continuous improvement by codifying and building from learnings in each development project.
• Define user feedback mechanisms to inform future product development in support of achieving continually improving customer satisfaction from new solutions.
• Show your prowess as a champion for following the problem-needs of end-users and OPH’s target customers with creativity, rigor, and resilience.
• Demonstrate strong financial acumen by managing budgets, optimizing resource allocation, and making data-driven decisions to drive business efficiency and growth.

EXPECTED TRAVEL

• Up to 30% (air/vehicle, onsite/F2F, domestic)

REQUIRED QUALIFICATIONS

• Bachelor's degree in business, marketing, healthcare, technology, or related field required; advanced degree preferred.
• 8+ years of product management, product development, product design experience at a healthcare or technology organization
• Proven track record and experience launching and scaling digital products with measurable impact.
• Experience across product management and development within a consumer-facing healthcare application and/or Digital therapeutic (DTx)
• Strong analytical skills
• Experience working within matrix organizations with diplomacy and ability to manage multiple project requests simultaneously in a timely manner, as well as the ability to work with all levels of management
• High emotional intelligence and self-awareness, with the ability to effectively influence and align cross functional stakeholders
• Professional maturity to effectively gain alignment to novel, non-traditional commercialization approaches
• Strong business acumen, including analytic capability to build compelling business cases supporting marketing investment recommendations
• A collaborative, self-starter who relishes rolling up their sleeves and can drive projects from inception to execution
• High intellectual curiosity and learning agility
• Self-reflection and self-motivation to operate independently
• Organized with attention to detail and quality
• Ability to grasp and translate product features into customer benefits
• Current U.S. work authorization

PREFERRED QUALIFICATIONS

• Advanced degree (e.g., Master's, PhD, MD/DO or equivalent) in business, biomedical engineering, health informatics or a related field.
• Start-up and product launch experience
• 10+ years of experience in a product role at a top-tier technology-first company
• Demonstrated experiencing in taking solutions from idea to proof-of-concept to scale
• Strong knowledge of regulatory requirements associated with data applications (e.g., HIPAA, GDPR, etc.)
• Desire to continue the improvement of total healthcare and how health experience contributes to that
• High level of intellectual curiosity
• Strong strategic and analytical skills, with an ability to think beyond the status quo or what is an accepted way of working
• Strong interpersonal skills and ability to work in a positive, collaborative manner in the face of ambiguity
• Experience working globally, specifically with colleagues in Japan, the U.S., and Europe.

About Our Culture

As we work to develop solutions that enhance peoples’ lives, we also work to care for our teammates’ professional and personal growth and well-being.

GROWTH & DEVELOPMENT

As a member of our team, we see your growth and learning as being critical for an individual career.  We will work with you within your first 30 days to establish a growth path that aligns your aspirations with ours.

CORE COMPETENCIES

• Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
• Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
• Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
• Empowered Development - Play an active role in professional development as a business imperative.

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Minimum $183,335.00 - Maximum $274,160.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.

Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka.

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Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities.  All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property.  No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.