Collection Specialist

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

Mitratech is seeking a highly motivated individual with a positive attitude, a strong dedication to hard work, and the ability to drive continuous improvement within the collections process.

Job Overview

We are looking for a competent and motivated Collection Specialist who would be required to contact clients and collect outstanding payments. You should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently or as a part of a team.

Essential Duties & Responsibilities:

· Monitor customer accounts to identify outstanding invoices.

· Take the initiative to contact clients early to encourage timely payments.

· Contact clients to ask about their overdue accounts/invoices.

· Investigate historical data for each outstanding invoice and work on getting these settled by working closely with the billing team.

· Resolve billing and customer payment case inquiries.

· Identify and resolve collection issues promptly, ensuring customer satisfaction.

· Keep up-to-date records of account status and collection efforts for all outstanding invoices & client accounts.

· Analyze aging reports related to invoicing activities and achieve monthly targets.

· Report weekly on all accounts' collection activity and accounts receivable status.

· Work closely with the billing team to keep track of all the billing transactions and assist with the billing team's requirements if necessary.

· Participate in process improvement initiatives to enhance collections efficiencies.

· Complete other tasks as assigned by the manager.

Requirements, Qualifications & Skills:

· Bachelor’s degree in finance, Accounting, or a related field.

· Proven experience as a Collections Specialist.

· Very strong attention to detail and high accuracy in collections & billing processes.

· Excellent communication and interpersonal skills, including fluency in written & spoken English.

· Proficient in Salesforce Billing, NetSuite, and Microsoft Office.

· Knowledge of accounting principles, collection, and billing regulations.

· Problem-solving skills.

· Comfortable working with targets.

Education:

· A degree in finance, accounting, or a business-related discipline, such as an associate or bachelor’s degree, is preferred. 

· 3 years in collections, customer service, or accounting.

· Basic accounting principles

· Negotiation and conflict resolution

· Proficiency in Excel required

· Proficiency in NetSuite and Salesforce Billing preferred

· Strong communication, both written and verbal, negotiation, problem-solving skills

Note: This job description is a general overview of the responsibilities and qualifications for this position. Actual job duties may vary based on organizational needs, and additional responsibilities may be assigned as required.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.